Experience

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  Bank of america

  Aug 1998 - May 2000

  Senior clerical technician
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  Pccw

  Jun 2000 - Jul 2006

  Team supervisor, it helpdesk support

  • Provided application/technical support to PCCW, Sunday and CSL staffs (productivity tools, all TPS, MIS & Web-based system, voice/IPLC systems and desktop environment) including: problem identification, analysis, diagnosis, and resolution and escalation• Troubleshot client side software and PC desktop setting and handling• Server & network status monitoring and reporting.• Facilitated frontline agent to identify and allocate support calls. • Communicated and cooperated with other IT department to setup and implement IT solutions to customer. • Network (Ethernet network (Fast Ethernet, GE), IBM SNA, VPN connection. • Account Administration for user accounts and IT support accounts. • Ensured responses to office-user's enquiries are on a timely manner and meet SLA. • Prepared daily and monthly management report. • Coordinated with Problem Management team to define and follow via high severity level cases.• Reviewed high severity incident and raised out suggestion in the Crisis meeting with other IT management Show less

• 

  Rbs

  Aug 2006 - Dec 2013

  • The role as application support exists within a Global Client and Execution Technology team to provide 1st and 2nd level technical analysis and associated solutions for a set of Markets and Research applications in production and to ensure their availability for the business covering APAC, US and EMEA users around the bank.• Assisted on rolling out new release and system enhancement by planned or ad-hoc schedule.• Assigned and allocated the correct sales income mapping on Business Mgr and Sales person requests.• Created and maintained support documentations and run books to facilitate the global team operations.• Provided a timely and effective response to user queries by analyzing, investigating and resolving them as required Show less • Manage prompt and quality service on handling IT desktop support for dealing room and trading floor users. Customer based of 350 plus currently in RBS environment. Average 100+ faults and requests received in daily total volume for the team.• Served the target demanding customers including the unit from Cash Equities, Futures, Derivatives, FX, FICM. • 2nd level support and trouble shooting on market data and trading applications. Other known and daily deal with the trading application problem including Bloomberg, Reuters, Fidessa, Trading Screen, AMS3, Swapswire, • Trouble shooting in other critical applications, such as Citrix based client, remote and virtual machine (VDI) and Blackberry handhold problem• Worked with the Market data/Dealing application development team to maintain user test environments & acceptance testing of new dealing products, and changes to the existing toolset prior to implementation on the desk.• Led projects and initiatives within the team to implement new strategies; manage events (infrastructure change, software releases, business continuity tests, lan refreshment, technical refreshment on users’ hardware computing, new application roll out, SAV upgrade, OG server maintenance etc.) Show less

  • Applications Support Analyst - Client & Sales MI , Banking & Research

    Nov 2010 - Dec 2013

  • Team Lead, IT Support Specialist, Information Technology

    Aug 2006 - Oct 2010
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  Adidas

  Apr 2014 - Feb 2018

  Data center senior specialist, it infrastructure, apac

  • Manage and Implement Regional IT Shared Service Center consolidation project included hardware, system & application consolidations and migrations from offices in all APAC regional offices• Coordinate and implement Global IT Projects and work with 2 other Regional Data Center and System Operations Teams in AM and EMEA • Design, Plan, Implement and Managing Server and Application Virtualization Platforms, plus core services on VMware, Citrix, Database and Storage.• SME on designing and implementing all the company data backup and replication across the global as disaster recovery backup. (Product in use including EMC Networker, Avamar)• Oversight of the external IT vendors on maintenance and support tasks to the covered hardware and software products (e.g. HP, Hitachi, EMC, etc)• Analysis of new requirements, evaluation, and identification of detailed system modifications necessary to implement solutions or updates, together with budgeting IT CAPEX, OPEX based on yearly requirements. Show less

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  Philip morris international

  Feb 2018 - Dec 2021

  Technical infrastructure analyst

  • Manage the IT infrastructure and network, across China, Taiwan, Hong Kong, Macau and regional office.• Short / long terms and CAPEX / OPEX budget and resources planning for IT enhancement project and new initiatives, IT and infrastructure solution.• Manage local and global infrastructure project including O365 suite rollout and migration, server virtualization and cloud migration (AWS), office expansions and relocations. SDWAN / Meraki deployment , etc.• 3rd level support and incident escalation point for on to comply with ITIL incident management policy and procedure.• Design and implement the IT backup solution and BCP/DRP process.• Govern local and global vendors/partners and internal support teams to deliver project and BAU tasks objective.• Service in charge on providing webcast solution to president and director to assist broadcasting the business update and townhall events. Show less

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  Richemont

  Dec 2021 - now

  Cloud compute engineer