Experience

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  Fujitsu global

  Oct 2012 - Dec 2014

  Technical support analyst
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  Infinite computer solutions

  Dec 2014 - Aug 2024

  • Acting as Application subject matter expert by performing system administration on Windows servers, along with application installations, configurations, and troubleshooting in production and non-production.• Troubleshooting of issues related to SQL errors, networking, protocols (IP, DNS and routing, HTTP, TCP), authentication protocols SSO/LDAP and web services. • Working knowledge in database SQL querying.• Acting as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment.• Familiarity with ITIL/SCRUM processes and best practices (Change mgt, CAB meetings, daily stand ups, sprints, experience working with JIRA, etc.).• Supporting software upgrades, vulnerability patching, and other infrastructure maintenance activities.• Creating and maintaining technical documentation and Standard Operating Procedures (SOP).• Basic knowledge of the scripting languages Python and PowerShell. Show less • Leading multiple concurrent engagements to implement and upgrade projects for an Enterprise Content Management product (OnBase) to a current version and installing add-ons to extend its functionality on schedule and with high quality from kick-off to launch.• Collaborating with customer stakeholders to drive timelines, manage scope, and change requests.• Designing, demonstrating, and building Onbase solutions that fit within new & existing customer business needs.• Maintaining deep technical knowledge of Onbase. Responsibilities included detailed and technical problem analysis, setting up complex technical environments (App, Web, File Servers, etc.), and liaise with the core product development team.• Identifying product and services expansion opportunities for Onbase with the customer's user base.• Serving as an advisor on best practices and capabilities of the Onbase platform at scale across a variety of industries and business functions.• Meeting/exceeding key performance indicator (KPI) targets aligned to the operation. Show less • Provide client technical support for the Onbase (Hyland) platform. It required advanced troubleshooting, installation and configurations of all the Onbase modules. • Responsible for the troubleshooting of SQL/Windows server incidents such as database backups, maintenance plans and IIS settings.• Participated developing training documentation and installation/ troubleshooting procedures. I collaborated in the development of Six Sigma Yellow belt projects.• Notable Performance: Collected information through client phone calls to identify and report product problems (Six Sigma Projects). Show less

  • Sr Application Specialist

    May 2021 - Aug 2024

  • Sr Implementation Consultant

    Oct 2018 - May 2021

  • Client Service Analyst

    Dec 2014 - Oct 2018
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  Accenture

  Aug 2024 - now

  Senior application engineer - mes mom specialist