DHARSHINI MOORTHY

Experience

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  Atos

  Aug 2021 - now

  System Engineer

  Highly motivated 2 Years experience IT professional in the analysis, implementation and managing IT devices and provided end to end services .Providing support for Windows ,IOS, MAC devices related issues .Managing Change ,Tasks and Incidents .Administration console for configuring policies,apps and settings within WorkspaceOne UEM.Device enrollment and troubleshooting .Application Deployment, Provisioning and troubleshooting .Outlook relates issues.Skilled with services that communicates with managed devices by System Centre Configuration Manager(SCCM) according to the policies of ChubbAdministration Microsoft Endpoint Manager console for configuring policies, apps and settings to monitor and manage devices and theenvironment.Managing SCCM Client Installation and Configuration .Managing Deployments of applications, packages through SCCM and Troubleshooting software update issues on client machines .Handling SCCM Reports, Creating collecting and packages.Patch management.Delivering end to end protection to the SCCM managed devices.Experienced in Incident ,Change andProblem management based on ITILprocess ensuring optimal service delivery.Knowledgeable in managing softwareupdates with SCCM powerful patchmanagementTroubleshooting Workspace One /SCCMrelated end user issues by taking remotethrough Quick assist / from console itself. Show less

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  Rigved Technologies Pvt Ltd

  Apr 2024 - now

  Service Desk Engineer