Abdelaziz Gamal

Experience

• 

  Orange

  Dec 2016 - Jan 2019

  TECHNICAL SUPPORT

  Installing and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networks.Responding in an Appropriate time to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Repairing and replacing equipment as necessary Observing & Solving System Administrators Local Area Network (LAN) Problems regarding different Operating System TechnologiesTroubleshooting System, Network problems and diagnosing, solving hardwareConfigured outlook (IMAP - POP3) Show less

• 

  TransTec For Business Development Solutions

  Feb 2019 - Feb 2023

  TransTec is IT arm of the following companies: SESCO Cement (USA)Royal Cement (Cairo, Minya)Cleopatra Cement (Cairo, Minya)AQUA International For food industries (Cairo, Rasheed)Gazala steel Fabrication (Damietta)Responsibilities: Manage Cisco Servers (UCSC-C220-M4S&UCSB-B200-M4-Hyperflex-HX220C-M4S).Manage HCI (Nutanix-NX-T00-2NL3-G5, NX-8035-G7)Manage Dell (Power Edge R740, R540, Dell EMC Data Domain DD3300) Manage HP (ProLiantDL380p gen 8,9,10)Manage VMware infrastructure (VCSA, ESXI, NSX, VSAN)Manage Veeam Backup & ReplicationTrend Micro (Apex Central - Apex One-Deep Security- Email Security)Microsoft Environment (Office 365-Azure-Active Directory) PROJECTS:1) ASEC CEMENT COMPANY | ATBARA, SUDAN |2) EDAFA GROUP (IBM CLOUD – BAREMETAL SOLUTION)3) AQUA INTERNATIONAL FOR FOOD INDUSTRIES | RASHEED CITY, EGYPT | 4) NADINCO CONSTRUCTION | HURGHADA GOVERNATE, EGYPT | Show less Implementing, Managing and Maintaining Infrastructure and active directory for windows server 2012/2016/2019.Install and Manage Fileserver (Quota/DFS NTFS Permission/File screening Management).Investigate user problems, identify their source, determine possible solutions, test, and implement solutions.Answering technical queries and assisting users.Install and Manage WDS (captureimage32bit-captureimage64bit).Implement and configuration ManageEngine (Service Desk, Assets)Processed and reviewing tickets with the Service Desk ticketing system.Created helpdesk tickets, troubleshot, and resolved desktop and Laptop issues.Check and Removed malware, ransomware and other threats from laptops, Desktop systems.Monitoring and maintaining IP Phones Cisco Devices Show less

  • System Engineer

    Mar 2020 - Feb 2023

  • Technical Support Specialist

    Feb 2019 - Mar 2020
• 

  Defined Solutions

  Feb 2023 - now

  Senior Infrastructure Engineer