Experience

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  Metro travels & tours

  Mar 2014 - Jun 2015

  Reservation & ticketing agent

  Book and manage airline travels for walk-in and cooperate clients.Organize inbound and outbound tour packages.Front line customer service.Handle hotel packages, car rentals and cruise bookings.Handle visa and immigration documents.

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  Aitken spence travels ltd

  Jun 2015 - Jun 2016

  Junior executive

  Directly interact with clients and potential clients, to provide superior, and a consistent quality of travel services to sell Airlinetickets, travel related products and leisure travel products.Handle complex transactions and advise clients on the finer points of difficult itineraries, as well as provide them with efficienttravel solutions and up to date information.

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  Owan holidays

  Jan 2016 - now

  Senior travel consultant

  To receive, handle and convert all inquiries in line with the sales strategyand ensure all guests receive a consistently high standard of servicethroughout the booking process.To effectively communicate with the client throughout the bookingprocess, ensuring we have the full understanding of the guests’requirements and identify areas for future business opportunities and topromote repeat business.Regular and consistent communication with the Operational and FrontDesk team to ensure all booking details are handed over in a clear andconcise manner, so that service is delivered to meet and exceed theguests’ expectations.To ensure all issues affecting a guest’s visit are raised through theappropriate channels to ensure that customer care standards aremaintained and exceeded.Inbound and Outbound tours. Show less

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  Columbuz holidays llc

  Aug 2018 - now

  Tour consultant