Experience

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  State farm ®

  May 1989 - May 2019

  Policy interpretation resource, advised stakeholders in policy issuesSupervised staff members in the evaluation of evidence with the goal of creating positive outcomes for claims of each client.Resolved associate, tool and service delivery issues revealed by statistical reports and observation. Trained staff to interpret and apply policy language, analyze elements of negligence, and recognize potentially fraudulent insurance claims.Partnered with legal counsel to determine and guide litigation and case status, and verify contractual and statutory compliance. Show less Investigated and negotiated Property and Casualty claims, including Auto, Bodily Injury, Specialty vehicles and Homeowners.Analyzed files to determine current status of injury claim or litigation, develop a plan of action, and prepare litigation proposals and restitution packages.Evaluated insurance policy language and analyzed loss reports, ensuring compliance with contractual and statutory requirements.Testified as a Company representative in civil proceedings.Reviewed and analyzed suspicious and potentially fraudulent insurance claims. Show less

  • Claim Team Manager

    Oct 2001 - May 2019

  • Claim Specialist

    Dec 1991 - Oct 2001

  • Publications Editor

    May 1989 - Nov 1991
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  Cfm insurance inc

  May 2019 - Feb 2020

  Claims leadership

  • Implemented agile resourcing and scheduling techniques to drive forward in Auto and Property/Farm claims inventory, recognizing fraud and subrogation opportunities, and continuous improvement processes• Extensive data analysis, including drill downs to determine accuracy of systems• Charted effectiveness of defense counsel, enacted substantive litigation plans• Performed in-depth reviews and improved compliance and coverage investigation processes through training plans and accountability Show less

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  Freelance

  Mar 2020 - Sept 2020

  Claim operations consultant
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  Auto-owners insurance

  Sept 2020 - now

  Worked closely with agents to advocate for large accounts, resulting in 3 top-performing agencies in 2022. Formed relationships with independent agents and staff to encourage profitable placement of new business. Performed risk analyses for insurance applications for acceptance or rejection.Researched complex commercial risks to determine and verify facts of the operation,

  • Underwriting Supervisor - Commercial Lines

    Apr 2023 - now

  • Commercial Lines Underwriter

    Sept 2020 - Mar 2023