Experience

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  Grand valley state university

  Sept 2017 - May 2019

  Technical support - av assistant

  • Executed Tier-1 technical support: inventory tracking, delivery, setup, and teardown of A/V equipment within classrooms, labs, meeting rooms and conference spaces

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  Granger waste services

  May 2018 - Jul 2018

  It intern

  • Image and replace computers for deployment• Configure switch ports • Maintain inventory of certain IT equipment

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  Rally health

  Aug 2019 - Jul 2021

  Analyst — customer success

  • Defining common issues and implementing correction initiatives through content development and education• Executing day-to-day technical support requests for Rally members, clients, and partners• Collaborating with cross-functional teams across the enterprise (including but not limited to the engineering, implementation, and product teams) executing on member and client concerns• Ensuring complex platform issues are well understood and communicated to members and clients

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  Intelligent medical objects (imo)

  Aug 2021 - Feb 2022

  Technical specialist ii— client services

  • Create and manage customer-facing and internal technical support projects and documentation • Executed SQL queries to process and support client terminology data and clinical departments• Help identify new product features for relevant market needs and work with our Product and Software Engineering teams to ensure the product features are deployed• Collaborate with strategic partners to integrate IMO solutions in accordance with best practices based on their use case and needs and to resolve issues that are impactful to our mutual customers Show less

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  Odeza

  Feb 2022 - Sept 2023

  Product delivery lead

  •Manage technical implementation projects to integrate Odeza’s software platforms into their client’s EHRs•Facilitate weekly IT meetings with both client and internal stakeholders •Create baseline data specifications for each of our software implementation projects•Use SQL to validate that data is correctly flowing between our platform and our clients’ EHRs•Collaborate with the implementation team to design and configure message templates, perform quality assurance testing on our message templates and help provide operational decisions with our project stakeholders •Build, test and implement API, HL7 and data extract interfaces between Odeza and their clients•Provide exceptional technical support on any issues that occur after my projects go-live•Help mentor and train new members of the team during on-boarding Show less

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  Televox healthcare

  Sept 2023 - May 2024

  Sr. technical operations analyst

  • Joined Televox as part of an acquisition of Odeza in Sep 2023• Manage technical integration of Televox's products to/from EHRs• Configure and test API, SFTP and HL7 interfaces• Formalize an HL7 integration process to the Televox platform• Create baseline data specifications for each of our software implementation projects• Collaborate with operations team and project stakeholders to configure message dialog templates for our products • Provide exceptional technical support after product launches• Organize a large inventory of technical documentation within Televox's platform Show less

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  Patientiq

  Jun 2024 - now

  Integration analyst

  • Worked closely with clients and partners to identify integration requirements and design tailored solutions.• Developed, maintained, and tested integrations, APIs, and workflows for seamless connectivity between healthcare systems and the PatientIQ platform.• Specialized in managing HL7 integrations, ensuring technical interface design and process documentation aligned with client needs.• Built trusted advisor relationships with customer technical leads, providing ongoing support and troubleshooting.• Monitored integration functionality post-implementation and swiftly resolved issues.• Interfaced with Product and Engineering teams to enhance the product roadmap and expand integration capabilities, driving customer growth. Show less