Experience

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  Misoft systems

  Mar 2006 - Aug 2009

  Marketing sales assistant
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  Emerson climate technologies

  Nov 2009 - Jun 2016

  Therm-O-Disc is a global leader in the design, manufacture and sale of temperature actuated, electromechanical devices servicing the appliance, automotive and climate control (HVAC) markets. Annual sales approximately $240 million.As part of the global sales team my main responsibilities were: • Secure new growth programs ( Business Development) for the German speaking market, Southern Europe, Middle East & Africa and Eastern Europe. • Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives; • Establish monthly key activity reports; clarify customer & competitor activities, planned actions, - • Leader in managing Opportunity Funnel for sales growth program• Negotiating and finalizing long term agreements with existing and new accounts. Realigned sales channels within assigned territory.• Develop Territory Strategies in order to reach the given sales target.• Achieve sales and profit targets in relation with major multinational Appliance Companies•Take the lead in all customer related aspects and coordinate the actions with the involved departments( between Purchasing, Logistics, Customer service department,Technical and Quality Departments )•Monitor customer satisfaction levels and ensure excellent service• Lead the Inside Sales department.Particular strengths in new Business Development, product development, relationships, pricing, and forecasting. Strong leadership, presentation, and interpersonal skills coupled with “hands on” knowledge to assist customers in logistics, procurement, and quality. Show less Planning orders in the satellite plants on the basis of customer orders; track and trace orders, consent customers and satellite plants to delivery problems or changes in regular order flows - Coordinate and planning all order/transportation related information to customers, outside sales, warehouses and plants, tracks timely deliveries - Planning inventory levels in order to maintain the safety inventory; - Identify usage patterns, customer sales prognoses, plants delivery performance, etc., planning adjustments of inventory and ordering parameters - Report monthly OTD Report against CRD and OPD for customer’s deliveriesMake sure that the logistic channel, from order income to product delivery, runs smoothly and correct - Handle all relevant correspondence with customer - Monitor the Surplus Inventory Report every month: gather all dates from colleagues’ territory and keep track on all the extra parts we have in our warehouse - Monitor logistic channels/performance to ensure OTD, coordinate with forwarders, fill out necessary forms, act in case of problems - Communicate regularly with customers and outside sales regarding issues and progress - Act as a liaison to (potential) customers and agents concerning product assortment, delivery, pricing and other inquiries, discuss with sales regarding issues, send documentation - Document customer files and ensure that customer information is accurate and updated - Provide sales with necessary information - Custom work instructions for important accounts - Create proformas and miscellaneous invoices - Customer visits in order to improve the relation - Investigate incidents (Logistic, Quality, Price etc) and submit credit note requests to management if applicable - Provide customers specific documentation (Invoice, Packing list, ATR, Certificate of Origin, Certificate of Conformance) Show less

  • Sales Account Manager

    Jun 2014 - Jun 2016

  • Inside Sales Representative

    Sept 2012 - Jun 2015

  • Customer Service Representative

    Nov 2009 - Sept 2013
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  Ntt data romania

  Jun 2016 - Aug 2022

  Sales and operations manager

  Coordinating different teams with more than 40 members (mixed teams of developers, designers, , manual testers and software test engineers )working with different technologies and products. Managing the administrative part of everyday work up to discussions regarding status with the teams and customers, motivating every team member,reviewing their work if necessary.Disciplinary and economically responsible for the team and for operations. Account managementEmployee managementBuild and apply improvement plansCompliance with SLA and KPI specificationsOperational planningMaintaining the operational integrity of the technologies and services provided to a leading company Prioritizing effectively and executing tasks in a dynamic and high-pressure environment.Monitoring applications and tracking performance. Understanding and implementing business needs.Bridging the gap between the business and development.Planning and coordinating releases.Ensuring deadlines are met without compromising quality.Scrum Master Show less

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  3pillar global

  May 2022 - Oct 2022

  Client engagement manager

  Manage operational aspects of the engagement and strategic planning.Focus in-depth with Delivery Lead and team on identifying client improvement opportunities, growth opportunities and improving the overall customer experience.Understand the client's business priorities, pain points,overall technology landscape, organization, timeline, andpriorities for capitalizing their return on investment.Understand what success looks like to the client, howour solution fills that need and is able to measure oursuccess against it.Build and grow strong client relationships throughregular communication, firm alignment and expertexpectation management to increase the partnershipbetween 3Pillar, client delivery teams, and executivestakeholders.Leads the pursuit and capture of client renewals.Builds and maintains strong relationships with 3Pillardelivery teams.Coach delivery leads/teams on consulting skills.Partner with the delivery team on planning/executingclient improvement opportunities.Identify client growth areas and strategically plan with3Pillar sales organization ways to grow existing teamsand help identify growth opportunities.Build customer advocates - develop deep strategicclient relationships and build a loyal client base thatactively advocates for our company.Responsible for, and assessed on, Client Net PromoterScores (NPS) for all engagements that align to yourassigned industry portfolio.• Develop and implement Customer Success Initiatives Show less