Julia S.

Experience

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  INTOURIST hotel

  Dec 1996 - Nov 2001

  English regional guide

  IrkutskCity and Baikal Area guide, has been working seasonally for 5 years, by the end of the experience worked with the VIP clients, ambassadors, actors and politicians from Russia and abroad.

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  Irkutsk State Linguistic University

  Sept 1998 - May 1999

  Teacher of Englich Linguistics

  Teacher of Linguistics Training students to English language , development and introduction of methodical and educational programs.

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  Siberian Dept

  May 1999 - Nov 1999

  Language officier

  Worked as a translator for the Patent Department, translations of articles, registration of scientific works, work with patent department documentation, teaching of interns to English language.

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  GIRL GUIDES UK Association

  Nov 1999 - Jul 2000

  Volunteer

  Working as a freelancer at the Guest center FOXLEASE gave me an incomparable chance of English language training as well as fantastic experience to work in Great Britain as the Minor Manager of the guest center - we received visitors in the center, worked in hotel, conducted trainings, helped with office, restaurant, and sports center. ..whilst working at Centers I finished First Medical Aid Courses and received Health Certificate in Catering

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  GIRL GUIDES UK Association FOXLEASE

  Nov 2000 - Sept 2001

  Volunteer
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  GREEN EXPRESS TRAVEL

  Sept 2001 - Jan 2010

  Senior Sales Manager

  Supervising, coaching and training the new personnel to upgrade their knowledge and professional level required to maintain high quality standard Conduct induction training for newly hired staff. Quality control standards and procedures, primary marketing, direct client sales, profit & cash control.

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  SUPER SIMPLE English for Kids

  May 2009 - Sept 2014

  English teacher, private studio

  My job entails:-Owner, teacher and private English coach teaching English to kids.Responsibilities:• Prepared English language lessons for students of varying levels of ability, from Beginners to Advanced• Evaluated student progress and tailored lessons accordingly• Provided additional tutoring to students requiring extra help• Conducted private business • Organised student social events

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  Intourist

  Feb 2011 - Feb 2013

  Incoming tours dept., Head Manager

  Management of an Incoming Tourism department, product developing, primary marketing, direct client sales, visiting of exhibitions and seminars, quality assurance of employees, work with accounting programs, profit & cash control, annual accounting. Meetings and negotiations with management of companies, clients and administration.

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  EASY SCHOOL

  Sept 2014 - Jul 2022

  ESL teacher/ trainer

  Language consultant. Freelance researcher and translator (Russian/English/French). EFL teacher.-Teach in EFL classrooms, age levels ranging from 5 to 19.-product developing, primary marketing, direct client sales, visiting of exhibitions and seminars, quality assurance of employees, work with accounting programs, profit & cash control, annual accounting. -Meetings and negotiations with companies, clients and city administration authorities.-Creating and teaching personally designed lessons.-Translating official school documents.-Various extra task on summer campus programmes and regional guide trainings. Show less

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  State Corporation Rostec

  May 2019 - Jul 2022

  • Translator

    Mar 2020 - Jul 2022

  • techncal translator

    May 2019 - Apr 2022
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  Apax Leaders

  May 2020 - Oct 2022

  TESOL specialist

  • teaching to a high standard on any of the English courses or programs. Thisincludes:o Applying current TESOL theories and methodologies to plan and deliver lessons.o Monitoring individual progress and providing student support both in and out of the classroom and online.o Conducting and marking assessment activities using both paper-based and online mechanisms forfeedback.o Gathering and using student feedback to inform teaching practice.o Completing course administration accurately and on time, adhering to set guidelines andprocedures.o Attending team meetings.o Participating in professional learning opportunities to continually develop as an educator and to ensure high-quality teaching• Being engaged in the use and implementation of appropriate educational technologies includingcommunication systems such as email, learning management systems, and planning tools such asPowerPoint and teaching applications to improve student learning and teaching practice.• Commitment to a scholarly and reflective approach to learning and teaching as evidenced through classroom observations, peer collaboration and support, and appropriate professional learning activities.• Participating in School-wide and student engagement activities as requested. Show less

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  Letmespeak.org AG

  May 2021 - Jul 2023

  Customer Service Msnager

  I would assist users and customers who speak English, Russian, and French. I handle online inquiries, issues, and requests in all three languages+ basic Vietnamese in user chats.We would also engage with users through various communication channels, such as email, live chat, phone calls, and possibly social media platforms.When users encounter problems or have questions about the services provided by Letmespeak.org, I would work to troubleshoot and provide solutions to their issues. I would also be well-versed in all the offerings of Letmespeak.org. They would provide detailed information about the organization's services and address any queries related to its products.As a team member we also solved account-related matters, including login issues, password resets, and account settings, would be within the scope of the customer support team. The team would handle inquiries related to billing, payments, and any financial transactions made on the platform.In cases where users encounter technical difficulties, as a member of the support team would work to identify the root cause and guide users through troubleshooting steps.The multilingual nature of the team allows me to cater to language-specific queries and cultural nuances, ensuring a more personalized and effective customer support experience.As a Customer support representative I collect feedback from users to improve services, identify common issues, and suggest enhancements. As a member of a customer support team at Letmespeak.org, I also performed professional English proofreading. In addition to providing customer support and proofreading services, I was responsible for game content creation. This role would involve developing engaging and interactive content for language learning games or activities hosted on the platform. They would design language lessons, quizzes, puzzles, and other educational content tailored to users of different proficiency levels in English, Russian, and French. Show less

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  Vstar School

  Oct 2022 - Jul 2023

  Curriculum Specialist
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  Singapore International School (SIS)

  Jul 2023 - now

  Global Perspectives Teacher