Supriya Singh

Experience

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  PC Solutions

  Jan 2007 - Dec 2009

  Technical Helpdesk Analyst

  • Help customer to troubleshoot the technical problems through FLF (First Level Fix) on Lotus Notes, Internet, Windows XP, Citrix client and other internal software’s.• Log Problem ticket through TSM (Tivoli System Management) and transfer it to engineers queue through Manage now (if it is not resolved through FLF then need to diagnose the root cause of the error).• Coordinate with Phoenix helpdesk on technical Problems (For Severity 1, 2 and 3 Tickets for bridging purpose).• Co-ordinate with Problem management team and take feedback from customers and close the problem tickets.• Try to close the problem tickets within defined SLA.• Generate weekly/monthly reports. Show less

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  HCLTech

  Sept 2010 - Oct 2013

  Sr. Analyst

  • Provide technical support to users on call (through Nortel and CISCO Phones) by login through VPN on VMware Desktop.• E-mail configuration on Blackberry/iPhone/Android/Windows Mobile Phones.• Configuring Microsoft Outlook and related troubleshooting.• Troubleshooting in Citrix Environment for Remote Home Employees/Internal Employees.• Remotely SW Installation and Troubleshooting Using WebEx & LogMeIn Rescue tools.• VPN (Virtual Private Network) & troubleshooting (Nortel/CISCO Client Software).• Resetting Password for User accounts, Oracle accounts and other internal EMC applications. Show less

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  DXC Technology

  Apr 2014 - Aug 2023

  Professional System Administrator

   Currently working as (Professional 2-System Administrator) at DXC Technology (Previously know as Computer Science Corporation). Leading Security toolkit remediation team with 98.6% of compliance ratio (Tanium/Splunk/SEP/DCS) Deploying Vm through Agility and VRA/manage Virtual machinesServer migration from one vCenter to another using zertoRetooling- moving existing monitoring tool ITM to Nagios and backup Tool TSM to Networker and onboarding to VRA for one place visibility to all the servers from different vCenter.  CMDB Management SLA/Escalation/Queue management for Incidents. Experience on multiple ticketing tools like Remedy, Peregrine, ServiceNow, HPSM, ASK, Snow.  Server Operating System: Windows Server 2003, 2008 R2, 2012R2, 2016, 2019 and 2032 Supporting Annual DR for Client. Allocating GT’s (Hired fresh Graduates) to different account as per project requirements and make sure initial project specific/mandate training completed. Maintaining Annual/monthly/weekly multiple reports for Management meetings. Knowledge on AD, DNS. Good knowledge in Excel AZ-900 Certified AZ-104 Certified ITIL V3 foundation Certificate Remote Tools: Team viewer, Bomgar & LogMeIn Rescue. Show less