Jean Albea-Cuyugan

Experience

• 

  Sutherland Global Services

  Mar 2012 - Jun 2012

  Intern

  Global Technology Infastructure

• 

  China Banking Corporation

  May 2013 - Jan 2014

  Jr. IT Analyst

  - User Acceptance testing of various program enhancements in all electronic channels. (i.e. ATM, TellerPhone, Chinabank Online and BancNet Online)- Provides support in all electronic channels. (i.e. ATM, TellerPhone, Chinabank Online and BancNet Online).- Quality Assurance Analyst for IVRS (Phone Banking).- Maintenance of Computer Equipment.

• 

  PH Offshoring Solutions Inc.

  Jan 2014 - Oct 2015

  Software Quality Analyst

  - Agile development practices- Provide documentation for various test scenarios and cases.- Reports issues/bugs in a bug tracking tool - Jira (Attlassian), PivotalTracker, Google Docs- Performs Regression testing, Smoke testing, Acceptance testing, UI testing, and Compatibility testing.- Web, Mobile and Tablet Testing- Provided system support to end users with use of UserVoice.

• 

  Infor

  Nov 2015 - May 2018

  - Participate in end-end scrum processes - API and UI testing- Functional and Regression testing- Create test cases for Micro services- File issues/bugs encountered during testing and retest after development fix- Deployment for on-premise and Cloud environments- Prepare/Troubleshoot environment to be used in testing- Create/Update documentation for new features- Participate in improving quality processes- Run performance testing for On-premise and Cloud environments Show less

  • Quality Assurance Analyst

    Feb 2017 - May 2018

  • Quality Assurance Analyst, Associate

    Nov 2015 - Feb 2017
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  ING Business Shared Services B.V. Branch

  May 2018 - Sept 2021

  IT Audit Specialist

  - Handles various Sarbanes-Oxley Act and IT Operational Audits- Executes Test of Effectiveness on IT Key Controls: Foundation Controls, Platform Security, Security Monitoring, Change Management, Cybercrime Resilience, Operational Resilience and Identity & Access Management- POC for Foundation Controls and Platform Security Controls- Comes to the conclusion of Effective/Not Effective Tests and communicates to clients with different nationalities (clients from Netherlands, United Kingdom and Singapore)- Gives input to the Subject Matter Experts for the evaluation of ineffective test results to determine deficiencies on a regular basis- Identifies control gaps and comes up with improvements on the way of testing, required evidence, work instructions and automations- Reviews the work of team members- Adapts Agile way of working (Sprint Planning, Daily Stand-ups, Sprint Review and Sprint Retrospective) and serves as the Agile POC for the team- Point of Contact for ServiceNow/Microsoft Azure as Backlog Management for the team Show less

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  Accenture

  Oct 2021 - now

  • Quality Engineering Associate Manager

    Sept 2023 - now

  • Quality Engineering Team Lead

    Oct 2021 - Sept 2023