Experience

• 

  Misr foreign trade company & duty free

  Nov 2007 - Dec 2011

  Accountant

   prepare monthly financial statements for company  ensure accurate and timely monthly close activities review and verify accuracy of reported data  present all monthly and year-end financial reports analyze and interpret financial reports and records present corrective action recommendations ensure compliance with all statutory and company requirements assist with development of annual operating budget  review accounts payable and accounts receivable prepare tax schedules prepare for and coordinate internal and external audit processes develop and implement internal controls and procedures produce analyses regarding capital asset acquisitions manage fixed asset process and policy عرض أقل

• 

  E& egypt

  Jun 2012 - Aug 2013

  Customer service representative

  • handle incoming calls from a national customer base• provide detailed information on services and products to customers• make appropriate storage recommendations based on customer requirements• locate available storage space• enter accurate and complete customer information into system• process bookings and orders within time frames• research and resolve service, product and billing issues• maintain updated records of all customer interactions• monitor and contact customers for booking renewals• produce weekly call reports for management• achieve and exceed key performance indicators in all areas عرض أقل

• 

  Gulf property development

  Aug 2013 - Jan 2014

  Customer service representative

  • handle incoming calls from a national customer base• provide detailed information on services and products to customers• make appropriate storage recommendations based on customer requirements• locate available storage space• enter accurate and complete customer information into system• process bookings and orders within time frames• research and resolve service, product and billing issues• maintain updated records of all customer interactions• monitor and contact customers for booking renewals• produce weekly call reports for management• achieve and exceed key performance indicators in all areas عرض أقل

• 

  Aramex

  Feb 2014 - now

  • Contact potential or existing customers to inform them about a product or service . • Answer questions about products or the company• Ask questions to understand customer requirements and close sales• Direct prospects to the field sales team when needed• Enter and update customer information in the database• Take and process orders in an accurate manner• Handle grievances to preserve the company’s reputation• Go the “extra mile” to meet sales quota and facilitate future sales• Keep records of calls and sales and note useful information عرض أقل • handle incoming calls from a national customer base• provide detailed information on services and products to customers• make appropriate storage recommendations based on customer requirements• locate available storage space• enter accurate and complete customer information into system• process bookings and orders within time frames• research and resolve service, product and billing issues• maintain updated records of all customer interactions• monitor and contact customers for booking renewals• produce weekly call reports for management• achieve and exceed key performance indicators in all areas عرض أقل

  • E-commerce Telesales Executive

    Feb 2016 - now

  • Contact center representative

    Feb 2014 - Feb 2016
• 

  Modern consultation egypt

  Jan 2022 - now

  Business development manager