Bobby Baker

Experience

• 

  Jewel-osco

  Jun 2007 - Sept 2012

  Cashier

  • Deliver excellent customer service and foster customer satisfaction in a fast-paced environment• Supervise sales floor and self-check system, efficiently process customer orders• Perform till audits at the end of each shift to ensure accuracy

• 

  Illinois State University

  Aug 2010 - Dec 2014

  Head Hiring Manager

  • Achieved academic success while working 30-40 hours per week• Oversaw and advised three other units on hiring protocols and new employee orientation• Maintained attendance, security sensitive databases, manuals and other records to regulate 900 employees• Collaborated with outside departments on hiring practices • Developed and implement an updated student training program• Planed employee events and programs

• 

  Gladson

  May 2015 - Mar 2018

  • Collaborate with management to assess current systems/processes and make recommendations for improvement• Scope and write detailed Business Requirements relating to all departmental Software Development projects• Negotiate and prioritize new features and capabilities• Construct wireframes where needed• Work closely with Software Development to design, create, test, and approve system improvements or new programs• Define processes and create Process Flowcharts• Implement and train Shelf Edge Analysts on system improvements or new programs Show less • On-board new clients by utilizing knowledge of Gladson’s services and systems to seamlessly integrate client planograms with Gladson’s proprietary software• Support the Marketing Director and VP of Services with the design and distribution of sales collateral to showcase Gladson’s products and services• Manage all facets of client interaction related to projects and provide timely and relevant status updates to both internal and external contacts• Manage the entire life cycle of the Project from Set-up, to Administration, to Wrap-up• Resolve all client complaints and inquiries professionally and provide detailed documentation of all interactions• Provide cross-functional support and make recommendations on any project process improvements to assist in exceeding customer satisfaction and ensure updates are made as necessary Show less

  • Director, Product Analyst

    Dec 2017 - Mar 2018

  • Senior Analyst

    May 2016 - Dec 2017

  • Junior Analyst

    May 2015 - May 2016
• 

  Leo Burnett

  Mar 2018 - now

  • Strengthened the Business Analysis team through mentoring, guidance, and oversight of deliverables.• Managed international teams to ensure the on-time deployment and development of 10+ websites and progressive web apps.• Identified areas of strategic growth that lead to additional revenue streams.• Spearheaded the technical design and implantation of new user journeys in support of the client’s 10yr vision.• Coordinated data integrity within Jira by standardizing our 10+ projects and automating the reporting of over 7,000 stories. Show less • Modernized the client’s identity management architecture by augmenting their internal development team.• Migrated the client’s traditional web platform to a progressive web app framework removing the need for costly standalone applications.• Implemented agile methodologies to increase the development team’s velocity by 50% resulting in a website redesign being delivered 2 months early.• Maintained and prioritized the product backlog to ensure development team was fully utilized.• Built, maintained, and maximized partner and client relationships by educating them on the technology and digital ecosystem. Show less

  • Manager, Business Analysis

    Apr 2021 - now

  • Senior Business Analyst

    Apr 2019 - Apr 2021

  • Junior Business Analyst

    Mar 2018 - Apr 2019