Asep Suryana

Experience

• 

  PT. Edico Utama (TEIKIN)

  Sept 2011 - May 2013

  Quality Control Specialist

  Responsible for the work of quality control specialist:1. Examining raw materials and assistive devices and providing identity for goods that pass QC2. Taking samples of raw materials, processed products and finished products3. Supervise the production process from the beginning of the process4. Conduct quality inspection of production processes finished products according to standards

• 

  Allianz Indonesia

  May 2013 - Dec 2019

  Responsible for the work of motor vehicle examiners:1. Analyze vehicle claims submitted2. Ensuring the data received by customers is appropriate, originaland valid3. Make a vehicle claim work order4. Accept or reject proposals for motor vehicle claims5. Carry out operational procedures for vehicle claims in accordance with predetermined procedures, regulations and SLA6. Has certain authority limit for approval of claims submitted Responsible for the work of motor vehicle surveyor:1. Make an analysis of the data obtained during the survey2. Make sure the data that the customer receives is appropriate and original3. Responsible for making recommendations on survey results4. Conduct surveys directly to the scene of the accident to find evidence that is there5. Make a work order claim6. Accept or reject the claim proposal

  • Motor Claim Examiner

    Feb 2018 - Dec 2019

  • Motor Claim Surveyor

    May 2013 - Feb 2018
• 

  Igloo

  Jan 2020 - May 2022

  1. Experience to handle partner B2B & B2C with variety of insurance product.2. Supervise the claim services team and Claim process reconciliation (Lead the claim analyst team).3. Manage overall claim process and monitor all incoming Claim documents with strict adherence to agreed SLA (for e-commerce, logistic company, cellular provider, credit service company, and online hotel booking company. 4. Analyze and review claims for accuracy and eligibility in accordance with the policy. Also handling claim complaints.5. Prepare claim reports for use by analysts or other teams.6. Develop or improve the system (portal) to make it more efficient, fast, and easy to use. Show less

  • Lead Claims Analyst

    Jan 2021 - May 2022

  • Senior Claim Analyst

    Jan 2020 - Dec 2020
• 

  Cermati.com

  May 2022 - now

  1. Experience to handle partner B2B, B2C & B2B2C with variety of digital insurance product.2. Supervise the claim services team and Claim process reconciliation (Lead the claim analyst team).3. Maintain quality of claims services and continue to get better.4. Manage overall claim process and monitor all incoming Claim documents with strict adherence to agreed SLA (for e-commerce, logistic company, ASO, cellular provider, offline store, furniture store, credit service company, online hotel & travel booking company). 5. Analyze and review claims for accuracy and eligibility in accordance with the policy. Also handling claim complaints.6. Create SLA or SOP to ensure more effective and efficient claim services. Include creating templates related to the claim process.7. Prepare claim reports for use by analysts or other teams.8. Develop or improve the system (portal) to make it more efficient, fast, and easy to use.9. Create or review new project claim process on MoU or work with other teams.10. Claims team development for inexperienced and experienced in Insurance Industry.11. Develop the claims team structure to be more proper and agile.12. Direct report to VP of Insurance. Show less

  • Claim Analyst Assistant Manager

    Jan 2024 - now

  • Claims Analyst Supervisor

    May 2022 - Dec 2023