Experience

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  Progressive insurance

  May 2007 - Sept 2012

  Claims generalist

  - Investigated auto liability claims and provided outstanding customer service- Determined what was covered by our insured's policy and who was liable for the loss- Determined the value of property damage and negotiated a settlement- Interacted with attorneys and other legal personnel on litigated claims- Documented activity on each claim to resolve them as accurately and quickly as possible

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  Infinity insurance

  Mar 2013 - Feb 2015

  - Investigated, evaluated, and appraised damaged automobiles of varying condition in a field setting- Negotiated agreed price with repair shops- Effectively and efficiently managed my workload- Provided regular feedback and proactive communication to the customer regarding their repairs- Maintained accurate documentation of the repair process by completing timely estimates, supplements, and inspections - Negotiated and settled property claims within a stipulated monetary authority- Used compassionate communication to ensure a positive customer experience- Focused on handling all assigned claims in person- Handled customer issues such as complaints and documentation requests- Completed investigation, valuation, and establishment of exposure with a sense of urgency

  • Field Appraiser

    Apr 2014 - Feb 2015

  • Field Initial Action Adjuster I

    Mar 2013 - Apr 2014
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  Mercury insurance

  Apr 2015 - Mar 2024

  Senior auto appraiser

  - Inspected and evaluated physical damage to vehicles for first and third-party claims- Assessed the current market value and estimated the cost of repair- Ensured equitable settlement of damages and maintained good customer service and shop relations- Maintained communication with clients throughout the repair process- Responded to customer inquiries and provided complete, courteous, and timely customer service

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  Allstate

  Mar 2024 - now

  Field auto adjuster

  - Write estimates directly at customer homes, repair shops, and tow yards- Investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage- Use phone, email, and video chat with customers to help them through a fast, fair, and easy claims process- Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants- Keep a clear record of my work, and ensure timely and accurate documentation that is completed as I work on each claim Show less