Kyle Gellner

Experience

• 

  UPS

  Jan 2006 - Mar 2014

  Distribution Supervisor

  Lead daily shift communications to review data from the previous day and plan for the current day (e.g., shift assignment, short and long term goals, etc.).Review daily quality reports and create quality improvement plans when necessary to ensure quality goals are met. Discuss quality results with staff to determine root causes and corrective actions and to provide constructive feedback. Ensures the necessary paperwork (e.g., pre and post-shift checklists, billing, employee vacation requests, safety documentation, etc.) is completed on time and filed or communicated appropriately. Interact with customers regularly to provide status and ensure quality service is provided. Processe employee timecards daily to approve and monitor employees' hours through the UPS Activity system. Manage the staffing process by reviewing metrics to ensure proper coverage and sufficient units of production are maintained.Determines employees’ training needs to produce continuous development plans. Provide on-going feedback and support to improve performance. Conduct performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement. Hold others accountable to established performance levels to achieve individual and group goals. Resolve individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.Conduct regular safety meetings to communicate safety updates, review safety procedures, and discuss recent accidents. Conduct ongoing safety and compliance training (e.g., Personal Protective Equipment training, Health, Athleticism, Body, Inspect, Tools, Safety [HABITS] training, etc.) to ensure employees are properly trained and updated on safety issues. Monitor employee actions to ensure safety practices are being followed. Show less

• 

  Amazon

  Mar 2014 - Nov 2019

  Responsibilities:• Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.• Responsible for the overall safety, quality and performance and customer experience of the shift.• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.• Accountability for meeting and exceeding operational goals.• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.• Mentor, train and develop teammates for career progression and learning• Ability to develop and share best practices across the shifts and network. Show less

  • Senior Operations Manager | Bar Raiser

    Aug 2018 - Nov 2019

  • Operations Manager

    Aug 2016 - Aug 2018

  • Area Manager

    Mar 2014 - Aug 2016
• 

  Grainger

  Nov 2019 - Jun 2020

  Senior Manager, Distribution Operations
• 

  Amazon

  Jun 2020 - now

  • General Manager

    Sept 2022 - now

  • Site Leader l Bar Raiser

    Jun 2021 - Sept 2022

  • Senior Operations Manager | Bar Raiser

    Jun 2020 - Jun 2021