Jeferson Sasso

Experience

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  Electronic Data Systems

  Jun 2003 - May 2006

  Support Analyst

  Storage and Backup/Restore Environment Administrator, Telefonica Corporation (Jun 2003 - Dec 2004) - Managed the administration of storage and backup/restore environment for Intel Servers, utilizing BrighStor Arcserve, NTBackup, BackupExec, Netbackup, and TSM-Tivoli Storage Manager software.- Gained extensive operational experience with Robots StorageTek L80, DDSs, DLT, SDLT, LTO I, II, III, IV.- Actively contributed as a member of technical meetings and successfully resolved conflicts during migrations to the INTEL environment.Shift 3 Team Leader, Telefonica Corporation (Jan 2005 - Dec 2005) - Led a high-performing team during shifts, ensuring seamless operations and maintaining a strong focus on quality service delivery.Shift 3 Team Leader, EDS (Jan 2006 - May 2006) - Provided exemplary leadership and oversaw the management of all EDS clients in Brazil, ensuring the highest standards of service excellence.Accomplishments: - Implemented new control measures resulting in a remarkable reduction in failure rates from 50% to less than 2%. - Received formal recognition from satisfied customers and immediate managers for exceptional performance. Show less

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  IBM Global Services

  Jun 2006 - Dec 2010

  Senior Support Analyst

  Risk Management Member Group during Disaster Recovery - Played a vital role as a member of the risk management team, ensuring effective disaster recovery strategies and protocols were in place.Support Analyst, Backup/Restore Environment and Backup Policies Administration - Provided expert support and administration for backup/restore environments and backup policies for multiple clients. - Ensured the efficient and reliable operation of backup systems, adhering to established policies and best practices.Migration Team Member, BankBoston to Datacenter Itau - Actively participated in a team responsible for the smooth and successful migration of services and servers from BankBoston to Datacenter Itau. - Demonstrated strong problem-solving skills and technical expertise throughout the migration process.Coordinator, Level One Specialists Team and Queue Manager - Successfully coordinated a team of level one specialists, overseeing their performance and ensuring timely resolution of support requests. - Managed the ticket queue, prioritizing tasks and optimizing workflow efficiency during shift one. - Customer Support, Backup Policy Maintenance and Changes Management - Provided dedicated customer support, maintaining backup policies, responding to restore requests, and executing and tracking Changes Management processes. - Implemented new server setups for various clients, ensuring seamless integration with backup systems.Accomplishments: - Achieved a remarkable 91.5% reduction in backup data traffic on customer networks through the implementation of SAN technology, significantly improving performance and efficiency. - Implemented effective policies tailored to each client's business needs, resulting in a drastic reduction in tape consumption and generating cost savings of R$ 300,000 in 2010 compared to the previous year. - Recognition and award for outstanding performance, including a significant decrease in failures and incidents. Show less

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  T-Systems do Brasil

  Dec 2010 - Apr 2022

  - Led and supported the Level Two support team, leveraging my extensive experience and knowledge in Backup/Restore environment administration to ensure efficient and effective operations.- Spearheaded the creation and implementation of new processes and procedures aligned with ITIL best practices and ISO 20000 standards, resulting in improved service quality, adherence to deadlines, and enhanced customer satisfaction.- Successfully managed all metrics and Key Performance Indicators (KPIs), enabling accurate internal and external billing processes.Accomplishments: - Achieved a notable increase in completeness percentage, ensuring thoroughness and accuracy in all support activities. - Significantly reduced fault restore incidents, enhancing overall system reliability and minimizing downtime. - Generated increased revenue through meticulous control and optimization of billing processes. - Successfully passed all compliance audits by implementing continuous process improvement initiatives. Show less - Successful implementation of the corporate Backup environment in a new DataCenter (Alphaville), ensuring seamless migration waves with no customer impact.- Expertise in administration, particularly for esteemed clients such as Mercedes-Benz, Volkswagen, Philips, Louis Dreyful, Intermedica, and others.- Team Coordinator for Level 1 support, providing guidance on best practices for incident resolution, backup failure mitigation, and process optimization for improved productivity and service agility. Show less

  • Data Protection Team Leader

    May 2012 - Apr 2022

  • Sr Support Analyst

    Dec 2010 - May 2012
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  OpenText

  Apr 2022 - now

  Lead Storage Administrator