Bindu Nair

Experience

• 

  TechnoValue Solutions Pvt Ltd

  Nov 2012 - Mar 2014

  Commercial Assistant

  *Managed the processing of invoices, expense reports, and payment requests, ensuring timely and accurate payments to vendors and employees.*Reviewed and approve invoices for payment, verifying accuracy, proper authorization, and adherence to company policies.*Provided guidance, training, and performance feedback to ensure the team meets departmental goals and objectives.*Conducted regular audits and quality checks to identify areas for processimprovement.

• 

  Accenture

  Jun 2015 - Sept 2018

  Senior Account Executive

  *Worked closely with P2P Process Lead to monitor performance and find out the process gap.*Built knowledge pool for P2P domain. Ensure the effectiveness of knowledge management mechanism.*Provided training to P2P team members on how to write and maintain SOP/Working Instructions.*Identified & reported duplicate invoice.*Collaborated with cross functional teams, such as procurement and accounting, to resolve any payment related issues or inquiries

• 

  Cognizant

  Oct 2018 - Nov 2023

  * Managed a team of customer support, achieving a increase in team productivity through process optimization and training.* Assisted the onboarding process for new clients, ensuring a smooth transition on to our platform.* Documented client interactions and updated records in the CRM system.* Handled escalation calls of clients, tracked customer satisfaction ensured closure of complaints.* Constantly monitored performance metrics, maintained SLA, timely reviewed AHT.* Provided continuous support, training and analyzed customer feedback to identify key service improvements.* Improved the services timeline, response time to resolution on issues.* Developed support strategies, integrating voice and email in order to improve quality and teams performance. Show less

  • Process Specialist

    Oct 2018 - Nov 2023

  • Senior Executive

    Oct 2018 - Dec 2020
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  OBOX

  Jan 2025 - Mar 2025

  Business Specialist