Experience

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  Starwood hotels & resorts worldwide, inc.

  Dec 2014 - Apr 2016

  Operations

  Provide Information to Customers* Helping customers at hotels, car rental facilities, airlines, travel agencies, and resorts and inform customers about services and products offered, local attractions, driving directions, and provide any other type of information the customer wants to know about their trip.Make ReservationsBook reservations for hotels, car rentals, cruises, and events, among other things by listening to customers and help accommodate them with services that best fit their needs also by makes sure that requested dates, products, or services are available, and completing the reservation with a friendly attitude.Handle Customer ComplaintsUnfortunately, things don’t always go smoothly for customers while traveling, and the reservation sales agent is usually the person a customer contacts to voice a complaint or concern about their reservation so by staying calm and friendly throughout the process and helping the customer resolve the situation.Sell Products and Servicesoffering additional products and services to customers who book through them or assist customers in signing up for rewards programs for special offers and deals. Sometimes upselling.Process Payments and RefundsPayments for products and services are usually taken when a reservation is made, and the reservation sales associate processes these payments and issues receipts. When a customer wants to make a cancelation or is unsatisfied with their reservation, I processed and issue refunds according to concerned hotel's policy.*Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.* Understanding the hotel's policy on guaranteed reservations and no-shows. Show less

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  Google

  Oct 2016 - Sept 2017

  Online strategist

  * Set digital marketing strategies using all necessary tools (e.g. website, emails, social media and blogs)* Research products, services and current strategies to identify new opportunities* Analyze web traffic metrics and suggest solutions to boost web presence* Monitor SEO/SEM, marketing and sales performance metrics to forecast trends* Build strong clients relationships through social media interaction* Keep up-to-date with our audience’s preferences and proactively suggest new campaigns* Liaise with Marketing, Sales, Design and Content teams to optimize customer experience and ensure * brand consistency* Identify advertising needs* Establish best practices in digital marketing* Stay up-to-date with digital technologies developments Show less

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  Dcomfy

  Apr 2017 - now

  Founder

  Mission: To be a market leader in the budget accommodation sector for super budget stays* Market analysis by primary research, data science and working with top mentors in the industry.* Developing relations with investors and other key people in the ecosystem to expand the business.* Working experience on various domains like CRM"s, heading marketing team, building penetrating strategies and implementing client's feedback on the product to enhance the revenues.* Helping and leading backend integrations of the product with various corporates and Police departments to facilitate online police verification of tenants.* First generation entrepreneur with clear vision, hands on practical experience and required dedication to make this project successful. Show less