Experience

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  Presentation high school

  Jan 1994 - Jan 1996

  English teacher, speech coach

  • Nominated Teacher of the Year for applying subject matter to students' interests while meeting academic standards• Facilitated the development of critical thinking and communication skills in 14-18 year-olds through various modalities • Wrote and executed unit and lesson plans that included social justice and multi-cultural themes

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  Siebel systems

  Jan 1996 - Jan 1998

  Training coordinator

  • Created a customer-driven, high-quality internal operations for traditional and web-based customer training that set the standard for our customers focused on sales management

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  Iplanet e-commerce solutions/ netscape communications

  Jan 1998 - Jan 2000

  Training coordinator

  • Implemented all needed support before and after trainings, such as needed pretraining materials, invoicing, and evaluations• Increased organizational capacity by training counterparts throughout the US territory

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  Erica wang, coaching

  Jan 2000 - Jan 2001

  Personal life coach

  • Supported clients with unconditional positive regard through the discernment of their personal and professional challenges• Wrote, advertised and published an online monthly newsletter• Developed expertise and renown for developing and presenting coaching content based on the Hero's Journey archetype

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  Saba

  Jan 2001 - Jan 2004

  Training operations manager

  • Created customer-driven, high-quality internal operations for traditional and web-based customer training that set the standard for our customers focused on learning management processes

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  Agilent technologies

  Apr 2005 - May 2009

  • Pivoted new-hire orientation to increase mission clarity and staff engagement• Increased attendance by 8 percent through revitalized content and launched 3 national cohorts monthly • Coordinated multiple leadership and development events and initiatives• Managed Global Summer Internship Program for 30 young professionals• Won Agilent Global Staffing Award for creating Summer Internship Program professional development and networking opportunities • Promoted to Program Manager • Supported VP of Leadership and Talent and five executives with divergent needs and styles.• Reduced costs of annual executive conference by 75% by bringing it in-house and negotiating with vendors• Trusted liaison for VIP business guests.• Managed schedules; wrote and prepared confidential communications and presentations; filed expense reports• Planned travel reservations, ticketing, and transportation adhering to budget through careful procurement

  • Onboarding Program Manager, Learning and Leadership Development

    Dec 2008 - May 2009

  • Global Program Administrator, Learning and Leadership Development

    May 2008 - Dec 2008

  • Executive Assistant, Global Learning and Leadership Development

    Apr 2005 - May 2008
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  Community matters

  Aug 2009 - Oct 2009

  Outreach coordinator | development assistant

  • Contacted >500 organizations to qualify leads for a peer-led anti-bullying program.• Furthered organizational scope through networking.

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  Apple

  Jan 2010 - Jan 2013

  Virtual training program manager | sales training coordinator

  • Increased speed and scope of retail sales training through international roll-out of WebEx virtual training platform• Strengthened ties between US and China-Apple Sales Teams by strategizing logistics while in a complex and culturally diverse setting• Contributed to the release of iconic products by deploying the needed logistical support for professional Webex training to Apple staff globally, including Asia, Europe, and the Americas

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  Child advocates of silicon valley

  Jan 2010 - Jan 2011

  Program manager

  • Designed instruction and facilitated a photography composition course for foster youth and their advocates providing a platform for their unique POV.

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  Camp imagineerz

  Jan 2014 - Jan 2016

  Instructional designer

  • Consulted on topics ranging from psychology, education, and social intelligence to inform content for parents and children.• Co-designed socially and emotionally intelligent summer camp programs that resulted in five-star ratings and sold-out sessions.• Wrote task challenges that were both easy for counselors to implement and demanding for young learners to solve and accomplish.

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  Physiofit physical therapy

  Mar 2014 - Jan 2017

  Business development manager

  • Strategized and implemented growth plan from professional referral to direct marketing model. • Implemented Customer Management System to organize marketing and networking efforts.• Developed procedures that integrated patient care, marketing, and operations.• Promoted to Sales Manager position.

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  Americans of conscience checklist

  Jan 2017 - Jan 2020

  Advisory board member | social media writer

  • Advised organization on growth strategies and organizational development.• Crafted customized social media messages to facilitate civic action.

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  Physiofit physical therapy & wellness

  Sept 2018 - Oct 2022

  Sales Training Management• Designed, delivered, and managed onboarding program for sales reps to improve performance• Coached and developed sales reps using role-playing and call analysis to improve empathy skillset increasing prospect conversion rate to 30% above industry standardsSales Operations Management• Created customized metrics systems to track KPIs, revenue, and staff performance• Strategized with senior leadership and co-led marketing and operational special projects• Built and managed CRM database, including troubleshooting, maintenance, updates, and report generation increasing efficiency of sales and marketing efforts Show less

  • Customer and Employee Experience Manager

    Apr 2021 - Oct 2022

  • Sales Training and Operations Manager

    Sept 2018 - Apr 2021
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  California institute of integral studies

  Apr 2024 - Dec 2024

  Coordinator, office of research and academic support (term assignment)

  • Collaborated on special projects with senior leadership over summer and fall semesters• Co-authored first Report on Doctoral Education, analyzing 5-year trends in enrollment, retention, and graduation rates against national averages.• Organized fall student and faculty Dissertation Office workshops to increase scholastic skill and mentoring competency• Conducted thorough analysis of multiple dissertation LibGuides to inform development of CIIS-specific resource, improving student support• Led creation of second annual CIIS Dissertation Abstracts publication Show less

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  Erica wang, consulting

  Feb 2025 - now

  Business strategy consultant

  • Conducted comprehensive review of business goals and objectives• Developed tailored project plan to revitalize brand identity, messaging, and online presence• Implemented strategies to attract ideal clients in target industries• Assisted in refining business profile to align with owner's passions and expertise• Updated brand messaging to resonate with desired audience