Grant Du Pont

Experience

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  South African Airways

  May 2003 - May 2013

  Team Leader

  Plan and implement operational procedures for the week - month - yearCoach develop and metor the team to drive optimal performance and service deliveryPrepare weekly reports and consolidate for inclusion in market RSA sales monthly reportsAssist corporate - goverment and retail Travel Partners with maximising SAA revenue and upselling of booking classes Administrative duties - Time cards - sick -leave - overtime and monthly roster planningManage daily - weekly -monthly operations adherence to service levels of 80% Chair of weekly departmental meetings Training of all staff members and preparing of personal development plans Conduct workshops will all SAA travel partnes Show less

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  Peermont Global

  Jul 2013 - Mar 2024

  Central Reservation Manager

  Monitoring future rooms occupancy and revenues. oversee the hotel reservations department to maintain optimum levels of production resulting in optimum occupancy. Overseeing of group sales and reservations process, monitoring and assessing all lost business reports, monitor and implement strategies for Internet distribution channels, and training and development of all reservations personnel.Keep in contact with the central reservations department, deciding new rate plans and organizing promotions. In contact with travel agents to arrange discount hotel offers for improved booking levels, works closely with the hotel sales team to change room rates depending on seasonal demands and revenue requirements. keep accurate records of bookings on the hotel reservation system and forecast likely revenue streams. Work with many areas of the hotel business and learn how their practices affect one another. Good communication skills. Competent in using computers and capable of keeping accurate records of revenue and booking levels. Train the reservations' team to swiftly respond to email room bookings so that room inventories remain accurate. Communication with management to show that revenues and booking rates are being maintained efficiently is a must. Sales-driven mentality and capable of keeping and updating inventories. Good teamwork skills and the ability to delegate work activities. Possess a good awareness of industry standards within the hotel business, and ensure these standards are communicated to the team and consistently upheld. Show less

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  MGM Muthu Hotels

  Feb 2024 - Jul 2024

  Cluster Reservations Manager

  Project analysis and portfolio prioritization – provide business insight and analysis in identifying, prioritizing and executing against key programs to deliver Strategic Plan, , network and transportation optimization, brand protection, process harmonization and technology.Plan sales and promotion activities including product and price planning.Provide the customers with product and performance trainings.Manage a team of highly motivated and attentive sales consultantsUse commercial acumen and competitor analysis to drive sales and trafficDeliver and educate the team in providing exceptional customer serviceLeads Execution of key components of marketing programsProvides Thought Leadership Regarding How Their Projects/Programs Should Be Adapted & Operationalized Using Local InsightsProvide proactive budget management and contingency planning to ensure delivery of agreed BP spending targetsDirect regional financial planning, reporting and analysis (including Strategic Plan, Business Plan, Updates and ad hoc) Show less

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  Tsogo Sun

  Jun 2024 - now

  Complex Reservations / Groups and Conference Manager