Peter Gracyalny

Experience

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  Springriver Corpration

  May 1983 - Sept 2007

  Director of Institutional & Corporate Sales

  Managed day-to-day operations of four sporting goods stores including deliveries, buying and distribution of products Directed staff, purchasing, scheduling deliveries to commercial and retail accountsHandled returns for customers and to manufacturersHandled deposits, reviewed accounts payable/receivable and delinquent accountsResponsible for all institutional, corporate and international accountsSold equipment to high-profile individualsTop seller of Lifecycle, Cybex Fitness, and Trotter TreadmillsRecognized award winner in sales and services Show less

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  Montgomery County

  Nov 1995 - Nov 2005

  Kayak Instructor

  Part time Kayak Instructor for Montgomery County Department of Recreation. Both Able Body and Mental & Physically challenged students.

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  Dept. of Homeland Security / FEMA External Affairs Reservist

  May 2007 - Oct 2007

  Transportation Security Officer (TSA)

  Certified Transportation Security Officer (with security clearance);Screened passengers; gathered intelligence in order to secure travel and protect peopleEducated and provided friendly customer service to travelersActed swiftly and with integrity to discover and stop emerging transportation security threats, utilizing state of the art technology

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  ARAMARK

  Oct 2007 - Apr 2008

  Transportation Manager

  In charge of all airport transportation of guests to and from the NCC;In charge of billing and collecting fees for transportation to and from airport, restaurants and locations of interest;Increased revenues by charging or increasing fees for runs to local stores, Washington DC sites, and by streamlining trips to malls in the area;Responsible for emergency situations (transporting sick guest to hospital, etc.);In charge of all employees’ schedules, oversaw employees’ behavior and performance towards guests;Responsible for the appearance and maintenance of seven large buses;Night time front desk manager on duty. Show less

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  Lodgian

  Apr 2008 - Aug 2009

  Assistant General Manager

  Assisted the GM with daily operations of hotel. Directly responsible for the following departments: Maintenance, Guest Services, Housekeeping, Security and Transportation/Parking Operations;Received Lodgian’s Triple Crown Award, July 2009, for Excellence in Hotel Operations & Brand Results;Assisted with HR matters including; interviewing, hiring, training, assigning work, coaching & counseling, performance appraisals and conducting terminations when necessary;Coordinated pricing strategy between the revenue management team and the front desk agents. Insured all pricing and billing was correct;Oversaw Crowne Plaza’s customer service program. Responded to and resolved all guest complaints to the customer’s satisfaction. Maintained Crowne Plaza standards and brand regulations for hotel;Responsible for $250,000 renovation project of the exterior of the building and the pool area. Coordinated work so minimum inconvenience was felt by guests; Show less

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  ARAMARK

  Jan 2010 - Jul 2011

  • Duties include but not limited to Night Time Supervisor on Duty (SOD)• Resolves customer complains quick and smoothly.• Train, mentor, and supervise new and current staff at front desk.• Provide guests outstanding customer service. By this consistent leadership in customer service set an example for staff.• Monitor lobby traffic and react to emergencies as well as small guest request. • Involved in the hiring, scheduling and dismissal of staff • Documentation of incidents and reporting to Headquarters and insurance companies • Reported maintenance and safety issues to engineering department• Over saw policies changes to SOP and made sure transition to independent security firm when smoothly (Allied Barton)• Trained staff members in the use of digital cameras and e-mails.

  • Security Supervisor

    Dec 2010 - Jul 2011

  • Front Desk Supervisor

    Jan 2010 - Jul 2011
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  Foulger-Pratt

  Jul 2011 - Jul 2013

  Concierge

  • Respond rapidly to multi-faceted requests from residents• Manage maintenance issues and vendor repair process from initial report to completion. • Responsible for handling building security issues

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  Sherwin Williams

  Jul 2013 - Oct 2014

  Customer Service Specialist
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  Silver Cycles

  Sept 2014 - Oct 2019

  Assistant Sales Manager

  Top of the line Bicycles, Mountain, Road racing, Cyclocross and Commuter bikes.

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  Frontier Gallery

  Oct 2019 - now

  Owner

  Antique Store for collectable Art and Guns. Frontiergalleryllc.com website