Graham Scholtz

Experience

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  The Cellars Hohenort Hotel

  Dec 1999 - Apr 2004

  Internship/Pool Bar Manager/Duty Manager
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  Ardeonaig Hotel

  Jun 2004 - Nov 2004

  Maitre de

  Overseeing the smooth daily operations of the Food and Beverage department.Training of new staffRunning of breakfast, lunch and dinner.

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  The Marine Hotel

  Aug 2005 - Aug 2008

  Assistant General Manager

  My main portfolio’s/project management at The Marine Hotel included Maintenance, Front Office, Duty Management and Food and Beverage, Guest Relations. Other general duties included health and safety, IT and Web Page designing, rooms division and management, communication systems management (of all three properties), conciliation and arbitration, reaching budget targetsAs assistant general manager I was strongly guest orientated and therefore involved in attending to the needs of our local, international and VIP guests. Show less

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  Nova Constantia Boutique Residence

  Aug 2008 - Aug 2011

  General Manager

  Part of the start up team of Nova Constantia Boutique Residence.Day to day operations of Nova Constantia.Sales and marketing (including on-line bookings)Brand awareness.Implementing policies and procedures.Human Resoures

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  The Hurst Campus

  Jul 2011 - Aug 2014

  General Manager

  • Reported to the business owner by monitoring all learner placement aspects.• Negotiated placements for the learner with top hotels and restaurants in Cape Town.• Ensured the best outcome for each learner by working cross-functionally with HR.• Maintained effective communications between departments.• Promoted hotel school activities and values in coordination with the marketing team, including road shows and recruiting new learners.

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  On Board Training and Consulting

  Aug 2014 - Jul 2021

  Training And Development Consultant

  • Planned and organised the daily operations of the business.• Created a business plan, provided revenue and strategised the roadmaps for services provided by the business.• Accountable for the budget control and profit & loss of the business. • Searched and acquired several training contracts for the business.• Provided various training sessions for the learners.• Collected feedback from trainees and trainers after every session.• Prepared educational training material, created educational material, designed books and ordered books required.• Performed skilled gap analysis, conducted training and monitored the trainee’s performance for evaluating the results.• Selected educational methods, like on-the-job coaching, conferences, workshops and e-learning courses• Scheduled regular soft-skills development and management training. Show less

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  Carnival Court Backpackers

  Mar 2018 - Mar 2021

  Managing Partner

  • Developed and implemented the organisational goals, procedures and policies.• Delivered the KPIs and achieved the business targets and objectives.• Reviewed financial activities, including accounting tasks, budgets, financial statements and reports• Monitored the day-to-day business operations and ensured that the business complied with the relevant laws and regulations.• Monitored the organisational performance and implemented the corrective actions by analysing the improvement gaps.• Negotiated contracts with the executives. Dealt with the vendors and utility contractors.• Assisted in the new partner intake process and determined the partner payments and agreements.• Oversaw the recruitment process, evaluated staffing needs and monitored their performance.• Dealt with the online tour operators to increase the number of customers and generate revenue. Show less

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  Wolfpack

  Sept 2021 - Dec 2021

  Hospitality Consultant

  • Property management system (selected Mews as our PMS)• Research available SaaS options that will best suit the current operation in that it should be cloud based and support a ‘start-up’o Finding a PMS that allows for future growth of the Inn and that offers the best integration with Online Tour Operators (OTA’s)o Set up and integrate a system that will work with existing functions at the property (door locks, Point of Sale)• Set up training manuals & execute training: Property Management System; Guest relations; troubleshooting; housekeeping; key card facilities• Set up accounts with housekeeping services, linen delivery services, key card system management, online tour operators Show less

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  Christian Conference Trust

  Feb 2022 - Mar 2023

  Operations Manager at High Leigh

  • Assisting the general manager by monitoring all aspects of running the conference centre in coordination with all heads of departments, including food and beverage, front office, housekeeping and the conference and events team.• Developing and implementing strategies for promoting their services/brand to attract clients.• Aligning the processes and procedures of the conference and events team with the strategic business plan.• Creating the standard operating procedures and training manuals and conducting employee training.• Maintaining relations with the guests by resolving their issues, responding to client enquiries and providing information.• Developing and implementing the customer service standards and procedures.• Monitoring the conference function, including setting up, equipment and general logistics for exceptional service and a fantastic customer experience. • Ensuring all areas comply with Health & Safety and Food Safety standards. • Communicating daily with the management team, planning work schedules and checking client requirements.• Accountable for the property management system, key card, housekeeping and troubleshooting the related issues. Show less

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  Aspens Services Ltd

  Mar 2023 - now

  • Operations Manager

    Sept 2024 - now

  • Group Manager

    Mar 2023 - now