Gabriel Merten

Experience

• 

  SGS & Co

  Mar 2012 - Sept 2015

  Cybrarian & Print Quality Manager - SUPERVALU

  Managed, planned and oversaw all aspects of print quality control for SUPERVALU’s Private Brand labels, including printed and electronic files through digital asset management with a focus on print quality and color management. Aggregated data for analysis and reporting with the ultimate goal of identifying corrective actions to improve color across multiple print functions. Partnered with outside vendor relation teams to pinpoint quality issues/printed products affecting color/print scores.

• 

  IWCO

  Dec 2015 - May 2021

  Responsible for managing direct mail projects for large volume, high profile accounts. As well as planning, implementing, program runs and monitoring processes/procedures to ensure on-time delivery and customer satisfaction.Providing information, expertise, and guidance to clientsProviding accurate and timely feedback to internal and external constituents on service failures, customer concerns, order statuses, and/or work changesIntegrating creative, printing, promotional plastics, envelope printing and converting, data processing instructions, personalization, lettershop, mailing and logistics management servicesEnsuring all direct mail programs satisfy postal regulationsSuggesting alternate solutions when appropriate while maintaining internal control Show less Assisted Account Managers in completing job instructions, including performing Account Manager responsibilities in their absence:Creating and maintaining customer reportsPrinting and distributing internal reportsPreparing postage invoicesAssisting with customer audit materialsClerical dutiesAssist Account Managers in completing job instructions, including preparation of piece attributes and mock-upsCreate, update and manage project schedulesAssist in proofing production outputs prior to presenting to the clientWrite print and/or mail job instructionsBe a back-up for Account ManagersInterpret complex matrices and manipulate as neededPrepare client inputs for productionParticipate in client and sales communications Show less

  • Account Manager

    Nov 2017 - May 2021

  • Account Coordinator 2

    Dec 2015 - May 2021
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  Impact

  May 2021 - now

  Account Executive