Jonathan Carson, ABC, MBA

Experience

• 

  London Life

  Jan 1994 - Jan 1996

  Communication Specialist
• 

  CIBC

  Jan 1996 - Jan 2002

  • Communications Manager, Business Risk

    Jan 2000 - Jan 2002

  • Communication Consultant

    Jan 1996 - Jan 2000
• 

  HSBC Securities

  Jan 2002 - Jan 2007

  Manager, Strategic Communications
• 

  Moneris Solutions

  Oct 2007 - Sept 2011

  Manager, Employee Communications

  Led evolution of young company’s employee communication function, with strategic focus on creating new opportunities to inform & engage employees.Enhanced influence of employee communications team by providing strategic & tactical support to managers at all levels & locations across North America. Increased bench-strength by upgrading communication specialist role to emphasize consultation & counsel, and integrating multimedia designer from different team. Mentored team members to develop skills via work assignments & external training/accreditation. Invited to write CEO’s conference keynote speech four years running and participate in multiple executive-level initiatives. Created intranet portal to intensify focus on progress towards company’s top 10 goals. Introduced multimedia vehicles to gain audience attention & build engagement. Unique employee site visits exceeded initial goals by over 35% during first 6 months; on busiest days, 2 in 5 employees visited the site. Employees benefited from many new features & were more productive: average completion time for a series of 10 typical tasks fell by 31%.In company’s 2011 peer survey, was rated 4.83 out of 5, among top 5% of managers. Show less

• 

  International Association of Business Communicators

  Jan 2008 - Jan 2011

  Faculty Member, Toronto Accreditation College
• 

  IAMGOLD Corporation

  Nov 2011 - Dec 2020

  Senior Manager, Employee Communications

  ~ Strategic leadership Led corporate employee communication team & mentored regional communicators in designing & executing strategies to amplify IAMGOLD’s key messages. Boosted employee alignment & engagement with organizational purpose, values, objectives & priorities through strategic communication of annual objectives, performance management program & wide-ranging business updates. During COVID-19, added fresh initiatives to reassure employees that company was responding decisively to fast-evolving health/economic crisis across all operations. Leveraged digital technology to expand outreach to key influencers. Coached leaders to communicate authentically to foster a sense of shared resolve & resilience.~ Brand-buildingAmplified global culture of values-driven performance through consistent messaging & celebration of diverse success stories in internal & external media. Introduced innovative story-telling approaches to capture company commitment to uphold its values and industry-leading environmental, social & governance standards. Developed branded flow of internal communication, using e-mail for news & urgent/actionable topics, and launching new Intranet site for access to diverse tools & job aids. Bolstered dormant LinkedIn presence by sharing success stories more frequently with growing talent pool & front-line employees without company PCs. During 2019, followership soared by 40% (2nd highest among comparable-size organizations) & by a further 31% in 2020. Reinforced engagement of front-line employees by harnessing their creativity.~ Continuous improvement initiatives Engaged employees at all locations & levels to increase communication effectiveness through continuous collaboration & consultation. Show less

• 

  Miner's Lamp Award Campaign

  Oct 2015 - Jun 2019

  Co-Chair, Miner's Lamp Award Campaign

  Chaired company start-up charity in partnership with University of Toronto's Department of Medicine to raise awareness of mental health issues facing adolescents & young people, and raise funds to support new research. Co-led cross-functional team that attracted 40 corporate sponsors for 4 annual dinners.Reached & exceeded 5-year fund-raising target of $2 million by 40% one year ahead of schedule.