Experience

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  Vdura

  Jun 2021 - Aug 2021

  Business development

  Researched prospective clients to develop and execute cold call. Email marketing Learned the basic concepts of Social Media Marketing. Cold called and spoke to clients about product offerings and services. Reached out to potential customers by phoning, emailing and using excellent sales techniques to secure leads.

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  Phoenix compliance pvt ltd.

  Mar 2022 - Aug 2023

  Regional customer success manager

  Building relationship, monitored customer health metrics and implemented proactive measures to mitigate churn risks, including identifying up-sell and cross-sell opportunities. Collaborated closely with cross-functional teams, includingsales, support, services, ancillary and product development, to address customer needs and resolve any issues or concerns. Functioned as first point of contact for clients to provide dedicated support and initial troubleshooting and secure onboarding commitments. Conduct proper market research to identify the right target areas or prospects to increase leads Building and Maintaining CRM Database. Provided timely and accurate answers to inquiries and resolved customer concerns by making and following through with realistic commitments. Nurturing the existing leads with persistent follow-ups. Overall implementation of new client including: Conducting training sessions to educate clients on product features, best practices, and industry trends. Show less