Carlos Hernandez - Hospitality & Facility Manager | Customer Service Expert | Team Leader

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Carlos hernandez

El Paso, Texas, United States

+91 xxxx xxxxx

[email protected]

112 followers

Timeline
Jan 2006 - Jan 2011
Assistant Director
Chateau Marmont
Jan 2011 - Jan 2012
Assistant General Manager
Marble Room
Jan 2013 - Jan 2014
Floor Manager
Willie Jane Restaurant
Current Company
Apr 2014 - now
Shift Supervisor
Hotel Casa Del Mar
About me
Hospitality & Facility Manager | Customer Service Expert | Team Leader
Education
- Los angeles city college
  2015 - 2016
  Bachelor's degree hospitality administration/management
- The university of texas at el paso
  2000 - 2001
  Bachelor of arts - ba general studies
Experience
- Chateau marmont
  Jan 2006 - Jan 2011
  Assistant director
  Managed high performing staff of 40 employees in a Hollywood landmark hotel. Provided leadership and oversight for a crew trusted to provide hospitality services for multiple celebrities and famous clientele.
- Marble room
  Jan 2011 - Jan 2012
  Assistant general manager
  Supervised operations and customer experience at themed restaurant in the famous “Gaslamp” district of San Diego. Directed restaurant activities with Chef, Head Waiter, live band, and support personnel.
- Willie jane restaurant
  Jan 2013 - Jan 2014
  Floor manager
  Oversaw floor operations and client needs at boutique style restaurant with Southern cuisine that catered to business and social atmosphere. Communicated with Chef and Head Waiter for restaurant operations.
- Hotel casa del mar
  Apr 2014 - now
  Shift supervisor
  Leads 50-member housekeeping team that maintained 120 rooms in high-end hotel and resort that was selected by the hospitality industry’s TripAdvisor as the #1 hotel in the exclusive Santa Monica market
Licenses & Certifications
- Food safety manager
  State of california
  Jan 2006