Brandi Biers

Experience

• 

  Walls Industries

  Jan 1996 - Jan 1999

  Machinist

  I operated 3 machines simultaneously to quilt together several layers of batting and material for the inside lining of jackets and coveralls. I had to perform minor maintenance to improve machine function including lubricating parts of the machine in order for it to run smoothly without creating any tears or snags in the material.

• 

  Cleburne Eye Clinic

  Sept 1999 - Jul 2001

  Optician

  As an Optician, it was my duty to help patients find the right frame according to desired style, fit and color as well as adjust new and existing frames to the patients face. I recommended lenses based upon the patients prescription and coatings to reduce scratches and glare. I was trained to accuratly measure the bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of the eyes in order for the lab to cut the patients lenses and place them in the frame properly. Show less

• 

  Cellular World

  Jul 2001 - Oct 2013

  Sales Manager

  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Asked open-ended questions to assess customer needs. Built long-term customer relationships and advised customers on cellular, wireline and home security purchases and promotions. Performed bill analysis, requested re-rates and issued bill credits when necessary. Maintained cleanliness and presentation of stock room and production floor to promote a visually appealing environment. Conducted monthly physical inventory counts and variances as well as placing weekly inventory orders before it dropped below predetermined levels. As the manager, I also interviewed job candidates, made staffing decisions and created weekly schedules. I managed a staff of 7 associates and instructed on how to handle difficult situations. I personally trained all new hires on the POS (Point of Sale) system and key sales tactics. Show less

• 

  Alcon

  Oct 2013 - now

  Provide professional and efficient customer service to Alcon customers, sales force and internal Alcon departments by processing incoming orders, returns, credits, deductions, inquiries and other transactions. Additional tasks include analytical research i.e. develop and analyze reports, detailed product information, special projects as assigned and mentoring new team members. Quickly able to respond to changes in the job such as processes and procedures and incorporating new product knowledge. Perform account management activities including deduction research and resolution, handle shipping issues, proof of delivery verification, and issuing call tags. Run reports including sales reporting and inventory reporting. Field customer/consumer calls including answering inbound calls, and service request initiation and resolution. Perform product management activities including participating in post market action, and having knowledge of the surgical product line. Peer training and team leading activities including mentor new team members. Show less

  • Senior Training Specialist

    Aug 2022 - now

  • Training Specialist

    Mar 2021 - Aug 2022

  • Team Lead

    Nov 2018 - Mar 2021

  • Customer Care Coordinator

    Oct 2013 - Nov 2018