Experience

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  United parcel service

  Apr 2007 - Apr 2011

  Operations management supervisor

  As the Operations Management Supervisor here, I boosted customer satisfaction by coordinating the timely and efficient movement of packages. I played an instrumental role in the resolution of customer issues by serving as a liaison between drivers and customers.

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  Target

  Aug 2008 - Nov 2011

  Logistics team lead

  As the Logistics Team Leader here, I managed 25+ flow and backroom team members and led unloading, receiving, and stocking processes. I managed day-to-day operations and logistics and achieved compliance with all SOPs.Some of my key accomplishments here were:- Met unloading, delivery time, and real-time replenishment goals and scanned over 2,400 SKUs per day. - Improved team performance by providing adequate training and ensuring all members completed requisite certifications. - Provided superlative customer service. Prevented merchandise stocking after store opening. Show less

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  Marshalls llc

  Nov 2011 - Feb 2016

  Area operations manager

  As the Area Operations Manager here, 5 exempt leaders reported to me while spearheading Inbound, Outbound and High Bay operations. Some of my key accomplishments here were:- Increased number of associates earning incentives by 85%; catalyzed performance improvements.- Met 72-hour deadlines for merchandise receiving, processing, and shipping processes. - Increased process efficiency by identifying and eliminating unnecessary quality checks.- Streamlined eCommerce workflows after facilitating the initiation of the eCommerce business. - Saved $0.65 per carton by shipping two products in one packing box. Reduced shipping costs. Show less

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  Amazon

  Feb 2016 - Dec 2016

  Logistics manager

  As the Logistics Manager here, I was handpicked to establish and subsequently expand a delivery station for Amazon Flex, a delivery service. I boosted efficiency and enabled timely deliveries by transforming layouts. I also saved time by conducting route processing and quality checks in parallel.Moreover, I trained employees across 20 other delivery stations and led 5 direct reports as well as temporary employees.

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  The tjx companies, inc.

  Dec 2016 - Oct 2021

  Assistant general manger/senior operations manager

  Promoted From: Area Operations Manager (10/2013 – 07/2017) As an Assistant General Manager here, I oversaw distribution center management before transitioning to an operations leadership role. I supervised the engineering, merchandise, and facilities maintenance departments as well as operational functions while leading 3 managers, 27 supervisors, and 800 associates. I also ensured that all turn time, quality, safety, damages, engineered standards, and cost-per-unit targets were met. Some of my key accomplishments here were:- Corrected a $5M budget over-expenditure in 2019 by leading several cost-cutting initiatives.- Handled peak demand during the COVID-10 era by managing tradeoffs between production capability and retailer capacity.- Reduced inventory shrinkage and prevented associated multimillion-dollar losses. Developed a corrective action standard for high stock discrepancies.- Increased efficiency by automating downtime logging and documentation procedures. Generated buy-in for the introduction of new technology and process automation; catalyzed changes.- Achieved 100% compliance with OSHA and EPA regulations.- Arrested and subsequently reduced employee attrition by 6% in 2020 by serving as a champion for the retention and engagement committee. - Facilitated 15 manager-level promotions. Developed career plans and proactively mitigated causes of poor performance. - Optimized workflows to limit the movement of people across 1.2 million square feet; supported safety goals. - Improved turnaround time for shipping and receiving operations by 33%. - Propelled building to the number 1 rank for lowest damages for 5 consecutive years. Show less

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  Jcpenney

  Oct 2021 - Mar 2024

  Supply chain facility director/general manager

  In this leadership position, I managed a 1.7M square-foot supply chain facility, where I directed a team of 450 associates and oversaw a $40M capital budget. This responsibility contributed to 20% of the company’s total volume.One of my standout accomplishments was driving a radical transformation in our returns processing. By cutting down the backlog from 6 months to 24 hours, this restructuring was pivotal in aligning the department with key performance indicators. As a result, customers now receive refunds within a single day, and stores can process their returns within 3 days. This change optimized both consumer satisfaction and operational efficiency.Another noteworthy achievement was leading a $45M capital project to introduce advanced sorting technology into our facility. The implementation of a Joey pouch sorter and a new shipping sorter revolutionized our sorting and shipping processes. The result was a significant reduction in manual touches and an acceleration in the speed of sorting and shipping, enabling us to meet customer demands more effectively and efficiently. Show less

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  Dollar general

  Feb 2024 - now

  • Fresh Director

    Dec 2024 - now

  • Director

    Feb 2024 - now