Experience

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  Barclays

  Oct 2006 - Oct 2012

  *Co-ordinating the deployment of CRM application (Salesforce.com) to 4,000+ users ensuring adoption across the full range of Stakeholders *Project managing the implementation of 3rd party services and on-boarding of multiple business areas in line with broad CRM strategy*Promoting the adoption of CRM through senior stakeholder engagement, development of sales management capability and a coherent communication strategy*Identification and evaluation of business processes and CRM requirements and delivering these through the development cycle in accordance with Salesforce governance structure Show less

  • Head of Business Management

    Mar 2012 - Oct 2012

  • CRM Project Delivery Manager

    May 2008 - Mar 2012

  • Sales Delivery Manager

    Oct 2006 - May 2008
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  Titanium fire ltd

  Oct 2012 - Nov 2013

  Implementation consultant

  *Sole project management of Salesforce Sales Cloud implementations across a variety of industries*Devising training and enablement programs and business improvement processes for large, global implementations *Assisting the Directors during numerous business development tenders – preparing pitches, proposal documentation and presenting to potential clients

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  Salesforce

  Dec 2013 - Apr 2020

  *Responsibility for a large portfolio of customers across retail and travel, tourism and hospitality industries. Ensured that they achieved value from their Salesforce investment and minimised revenue attrition.*Contributed to strategies and processes for adoption at scale. This involved portfolio insights, data science insights and automation.*Built the team of Customer Success Managers. Started with three recent graduates and developed them into a high-performing, cohesive team, able to run the portfolio successfully and execute strategy. Show less *Managing portfolio of strategic, ‘high touch’ Enterprise customers – engaging senior and key stakeholders across varied business units to help realise value and achieve business outcomes against defined success metrics *Being the trusted advisor for adopting and utilising Salesforce technology with business change methodology*Success Lead duties across wider Account and Success Team to ensure right resources are delivered effectively to the customer*Customer success advisory input during sales process for key, strategic deals Show less

  • Head of Portfolio Success Management

    Jul 2017 - Apr 2020

  • Senior Customer Success Manager

    Dec 2013 - Jul 2017
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  The curry community

  Apr 2020 - now

  Founder

  *Grew a local community initiative to a successful start-up venture teaching people the art of authentic, Indian curry cooking with social purpose principles at the core!*Responsible for all marketing, sales, course collateral and online teaching*Expansion of product range to 3 distinct courses and bespoke, curated events

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  Clari

  Mar 2021 - now

  • Director, Customer Success + Sales Engineering

    Nov 2023 - now

  • Senior Manager, Customer Success

    Feb 2023 - Nov 2023

  • Manager, Customer Success (EMEA)

    Mar 2021 - Apr 2023