Experience

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  Zte

  Jul 2010 - Nov 2012

  Customer support representative

  • Process customer complaints/queries/suggestions as per CSC-SOP.• Call customer to gauge Customer Satisfaction on their reported problems.• Answer calls on CSC HOTLINE and take customer complaints/queries/suggestions etc.• Make daily weekly and monthly CSC reports for Headquarter when assigned.• Make weekly and monthly customer reports when assigned.• Making and routing of critical problem calls to China HQ.• Maintaining KPIs.• Completion of assigned surveys in given time. Show less

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  National telecom corporation

  Mar 2011 - Apr 2012

  Internee

  • Routing and rerouting of new and complained traffic.• Performance monitoring of traffic.• Monitoring DSL connection using RADIUS and billing softwares.• DSLAMs traffic and status using BRAS and DNS Server.• Creation of VCIs and VPIs in ATMs.• Assist in Audio and Video conferencing.• Websites traffic monitoring using APACHE and IIS Servers.• Testing and Configuration of Ethernet bandwidth for DSLAM using FE or GE interface.• Worked on SDH, DWDM and NMS.• Providing technical support to Operations in managing Telecommunication/IT engineering,maintenance and modification activities.• Maintenance of Telecommunication and IT equipments.• Maintaining Traffic Reports on weekly and monthly basis. Show less

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  Jubail energy services company

  Aug 2013 - Mar 2015

  Electrical foreman

  • Able to study Electrical Diagrams and perform Loop Checking.• Cable pulling of all instrumentation and signal cable.• Emergency shutdown system.• Operating HMI for fault findings and drive controls.• Identification and fault rectification using Interlocks of different machines.• Rectification of communication faults.• Maintaining PLC Analogue and Digital Modules.• Understand and familiar with Drives and associate faults.• Carrying out corrective and preventive maintenance of the plant equipment.• Using test equipment & hand tools to diagnose, locate & fix electrical problems. • Checking & testing of circuit breakers and replacing them where required. • Tracing, diagnosing and rectifying electrical faults.• Working Experience on CGM, PMC Machines.• Carrying out electrical installation and maintenance work. • Performing Insulation Tests for Single and Three Phase Motors.• Testing and Checking of PCB Modules of Tocuh Panels and Marking Heads.• Able to work with VFDs and ASDs.• Carrying out new project work, design and installation. • Interpreting work instructions, drawings and schematic diagrams. • Maintaining and repairing of electrical equipment. • Testing and Checking of AC Motors.• Performing electrical and general tasks relating to maintenance. • Using tools & testing equipment including oscilloscopes, ammeters & test lamps. • Administrative work like maintaining records, files and preparing reports of Vendor and Client Machines.• Maintaining Delays of different Finishing Line sections.• Keeping Daily, Weekly and Monthly Reports. Show less

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  Advacomm saudi llc

  Mar 2015 - May 2019

  Drive test engineer

  • Benchmarking 2G, 3G between operators by SwissQual system tools and analyzing the results and reports to check the network performance • Zone drive GSM, WCDMA and LTE and troubleshoot the over shooting and analyze the call drop and handover failed problem, bad level.• Responsible for Customer Complain in North and South region• Logs analyzing drop calls, blocked call, access failure, handover, HSDPA throughput (Layer 3 messages Analyze the TRx Swap and Sector Swap TRx test, analyze the TRx level, TRx Quality, low power, as per Planning).• TRx performance test, with MOC & MTC and Inter & Intra Handovers.• Conducted basic and advanced telecommunication field tests.• Good knowledge of computer Networking standards and protocols.• Maintained and monitored all test tools and equipment.• Prepared and distribution post-processing files and reports.• Identified causes of poor coverage, and made recommendations about the orientation changes, electrical and mechanical tilts.• Post processing of drive testing logs using ACTIX, TEMS, Google Earth and MapInfo 8.5 by analyzing Rxlevel, RxQual , RSCP and Ec/No etc.• Supervised riggers at the Site Audits. This involved in the pictures of the Site, pictures of the antennas etc.• Analyzing the radio maps, plots and draw roots and clusters by Mapinfo 9.• Checking orientation and adjustment as well as checking and adjustment of mechanical and electrical tilts. • Also supervised to the changes while sector orientation.• Coordinate with BSS teams to resolve issues, such as handover failures, Frequency interference, drop calls and low lower TRXs.• Identified Causes of RF Interference• Perform data service test according to the project requirements. Show less

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  Hani al hoty & partner co. ltd.

  Jun 2019 - Feb 2021

  Drive test engineer

  Benchmarking 2G, 3G, 4G between operators by SwissQual system tools and analysing the results and reports to check the network performance.Analyze site performance after integration using drive test measurements of tools like NQDI and Qualipoc.Hand on experience on NQView 16, Qualipoc version 17, 18, 19.Responsible of updating and installation of all SwissQual related licenses and patches.Responsible of configuring all latest available scenarios and updates of Mobiles and system.Troubleshooting of all sorts of issues relating SwissQual (CSM, Probes, Monitoring Laptop)Managing specific workplaces of NQView and SwissQual Kit.Creating and managing data backups for CSMs and Scanner profiles. Show less