Desiree Eid

Experience

• 

  St. joseph hospital

  Feb 2014 - Aug 2014

  Internship
• 

  Le Gabarit Health & Nutrition Center

  Aug 2014 - Dec 2018

  - Coordinate with other Departments to improve the customer service.- Acknowledge and resolve Complex customer complaints.- Taking Corrective actions after any complaint.- Keeping records of customer feedback.- Writing a sales report.- leading a team of customer service staff.- Ensure customer satisfaction and provide professional customer support.- Menu Engineering. - Maintain a positive attitude Toward Customers at All time.- Making the Menu of the clients according to their Case.- Respond promptly to customer inquiries.- Manage large amounts of incoming calls.- Knowing our products inside and out.- Resolve customer complaints via phone.- Communicate and coordinate with colleagues as necessary.

  • Head Of Customer Care

    Aug 2016 - Dec 2018

  • Customer Service

    Aug 2014 - Aug 2016
• 

  Generation R Holding

  Aug 2018 - now

  - Having a strong relationship with customers.- Organizing a yearly schedule.- Preparing reports on the account status.- Managing a right communication between different departments.- Paying attention to details.- Helping in Developing a software that ease and improve the flow of work.- Being Present on the floor to check on personnel, quality of the product and the process.

  • Executive Personal Assistant

    Oct 2021 - now

  • Account Manager

    Aug 2018 - now