Alanna Sinclair

Experience

• 

  Queensland Law Society

  Mar 2011 - Nov 2013

  Project Coordinator

  -Personal Assistant to the manager of Learning & Professional Development (issuing practicing certificates and professional development to more than 8500 Queensland legal professionals)-Provide administrative support to the Manager of Specialist accreditation and the L & D team-Liaising with the Events Management team regarding coordination of events-Coordinate enrolments, record results for all students completing certificate & diplomas -Assist with drafting agendas, compile action items & room bookings for meetings -Processed invoices, arranged & scheduled professional development training for staff -PA to the project manager, managing the project processes – analytical & coordination of tasks-Liaise with external services providers to ensure timely activity, integration & efficient resource use-Manage the Project Issues Register & assist with change management/go-live processes -Problem solving, troubleshooting & negotiating any arising conflicts for a smooth project transition Show less

• 

  Flight Centre Business Travel- Australia

  Oct 2014 - Sept 2017

  Travel Agent

  -Provide exceptional customer service via face to face, phone and email-Consistently achieved individual KPI targets and contributed to team directives and KPIs-Followed all customer relations systems, procedures and operations-Liaised with various internal departments, travel wholesalers and other key stakeholders-Used high level problem solving and negotiated the best deal for my customers

• 

  Cover-More Group

  Oct 2017 - Sept 2018

  Business Development Manager

  -Provide exceptional customer service – face to face, via phone, email and regular store visits-Manage the sales strategy for 161 Flight Centre stores across Sydney CBD and Northern Suburbs-Product training and development for all staff to ensure their targets are met-Develop sales strategies for profitability and sustainability best practices-Ongoing training and support for travel agents to improve their sales of CoverMore products-Be extremely sales focused, results driven and customer centric within a B2B environment-Handle and positively address client objections whilst maintaining a healthy working relationship-Arrange regular business meetings with prospective clients to educate and sell CoverMore products-Provide honest feedback and after-sales support to ensure procedures and legislative compliance-Develop a growth strategy focused both on financial gain and customer satisfaction-Build long-term relationships with new and existing customers as well as all key stakeholders Show less

• 

  TURNER STUDIO

  Oct 2018 - May 2022

  • Executive Assistant

    Nov 2020 - May 2022

  • Concierge

    Oct 2018 - Oct 2020
• 

  SMEC

  Oct 2022 - now

  • Team Lead, Regional Operations – Sunshine Coast, Townsville and Cairns

    Aug 2024 - now

  • Office Manager

    Oct 2023 - Jul 2024

  • Team Administrator

    Oct 2022 - Oct 2023