Experience

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  La costa travel

  Jan 1986 - Jan 1989

  Travel consultant
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  Japan and orient tours

  Jan 1989 - Jan 1991

  Japanese american travel club manager
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  Nordstrom

  Jan 1991 - Jan 2013

  Established and delivered leadership development strategies to groups from 10-200 employees to support and ensure company goals were met. Provided direction and leadership to 30 stores (Full Line and Rack) in San Diego, Arizona, Nevada, Colorado and Utah through facilitation of leadership programs. Created a passionate environment to enhance customer service and played a key role in maintaining customer loyalty and retention through interfacing with store teams and leadership. Facilitated and coached relationship-based selling techniques and appointment based business to drive volume and build customer loyalty and retention throughout the store. Demonstrated productivity through preparing and executing a business plan to optimize resources and deliver results. Created a passionate environment about customer service and set the example of professionalism, ownership and exceeding results. Hired, trained and managed teams to deliver sales results and initiatives while consistently providing superior customer service. Collaborated with store managers and multiple divisions to drive initiatives and ensure alignment of goals for service and sales. Educated and influenced cross functional teams to build loyalty and drive volume through the Nordstrom Fashion Rewards program and Personal Book system. Launched role and communicated vision and evolution of perpetual inventory and systems processes which included training and implementation of new POS system and inventory processes.Responsible for all store level training which included: New Hire Orientation, POS, Personal Trade, Inventory Systems and Communications. Facilitated New Hire Orientation and POS trainings to 4 Full Line stores and 1 Rack store in the San Diego region. Introduced the Nordstrom culture to all new hires and communicated customer service expectations. Implemented and delivered leadership training for assistant department managers. Delivered customer service through selling and managing teams in the Petite and Point of View departments in multiple stores in the San Diego region. Coached and developed teams to drive results through elevating the customer experience.

  • Learning & Development Director - San Diego/Mountain Region

    Jan 2011 - Jan 2013

  • Customer Relationship Manager

    Jan 2010 - Jan 2011

  • Personal Stylist Manager

    Jan 2010 - Jan 2011

  • Regional Customer Service & Communications Manager

    Jan 2003 - Jan 2010

  • Store Information and Communications Manager

    Jan 1998 - Jan 2003

  • San Diego Regional Trainer

    Jan 1994 - Jan 1998

  • Salesperson, Department Manager

    Jan 1991 - Jan 1994
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  La costa resort and spa

  Sept 2013 - Nov 2015

  Training manager

  Provide focus for management development and operations training. Responsible for identifying hotel wide training needs, from assessing managerial development needs to evaluating guest service interactive deficiencies. Assist hotel departments with compliance to Omni Hotel's Training System and culture.

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  Grand pacific resorts

  Nov 2015 - now

  Learning & development manager

  Supports the culture, mission statement and core values of Grand Pacific Resort Management working closely with the Director of People & Culture to oversee, grow and improve learning, development and succession planning by delivering new hire orientation, as well as service and leadership development training for management and associates across the management company.