Vatsal Mandalia

Experience

• 

  Data Glacier

  May 2021 - Aug 2021

  Data Science Intern

  This was a three-month virtual internship in Data Science at Data Glacier. Different concepts like big data analysis, machine learning, feature engineering, data visualisation and stakeholder communication were part of this internship.Achieved approximately 80% accuracy for a customer classification model which predicted the chances of buying a term deposit plan from a bank.

• 

  Emirates

  Jul 2022 - Nov 2022

  Customer Sales & Service Agent

  This position required communicating efficiently with prospective customers of Emirates and work on generating revenue for the company through ticket sales from calls. Applied excellent communication skills to enhance customer experience through quick query resolutions and raising awareness of Emirates products and services.Achieved 70% score in Customer Experience Survey (CES) from positive feedback giving by customers.Addressed consecutive calls with a calm and focussed mind and used problem solving skills in complex situations. Show less

• 

  Emirates Flight Catering

  Nov 2024 - now

  EFS Assistant

  - Leverage Power Query in Excel to clean, transform, and analyze large sets of operational data, ensuring accurate and up-to-date information for informed decision-making and reporting.- Work closely with the Employee Facilities & Services Coordinator and Supervisors to ensure the efficient use of data analytics tools to monitor and enhance service delivery, track trends, and optimize costs across facilities, transport, and uniforms.- Utilize Microsoft PowerApps to design and implement custom applications that streamline and automate various operational processes, enhancing efficiency and reducing manual tasks within Employee Facilities & Services. Show less