
Timeline
About me
QA Manager at USAA Federal Savings Bank
Education

Grand canyon university
2015 - 2016Master of business administration (m.b.a.) organizational leadership
Grand canyon university
2011 - 2014Bachelor of business administration (bba) organizational leadership
Experience

Credit union west
Apr 2006 - Apr 2011Personal banker
Usaa
Apr 2011 - Mar 2021Senior Consumer Loan Underwriter(Non-Real Estate)
Aug 2013 - Mar 2021Consumer Loan Officer/ Insurance Agent
Apr 2011 - Aug 2013

Usaa federal savings bank
Mar 2021 - Nov 2021Qa specialist
Usaa
Nov 2021 - nowQa manager
Licenses & Certifications

Certificate in operational risk management
American bankers associationSept 2020- View certificate

Acting decisively
LinkedinJun 2020 - View certificate

Innovative customer service techniques
LinkedinApr 2020 - View certificate

5 ways to control your time
LinkedinJul 2020 - View certificate

Critical thinking
LinkedinMay 2020 .webp)
Project management
Project management leadership group, inc.(pmlg)Dec 2018- View certificate

Improving your focus
LinkedinJul 2020 - View certificate

Getting things done
LinkedinJul 2020 - View certificate

Using questions to foster critical thinking and curiosity
LinkedinJun 2020 - View certificate

Working with upset customers
LinkedinApr 2020
Volunteer Experience
Community Volunteer
Issued by United Way
Associated with Katrina Kepner, MBACommunity Volunteer
Issued by Junior Achievement USA on Mar 2017
Associated with Katrina Kepner, MBAEvent Coordinator
Issued by ZURIS CIRCLE MY BEAUTIFUL CIRCLE on Dec 2019
Associated with Katrina Kepner, MBA
Recommendations

Rayanne gonçalves nunes
Technical Director na Trend MicroBrasília, Federal District, Brazil
Muhammed durmuş
Software Test EngineerIstanbul, Istanbul, Türkiye
Nur syawal
Bank OfficerSingapore
Brian bethel, cih, csp
Global Occupational Health & Safety @ SC JohnsonMilwaukee, Wisconsin, United States
Juan gabriel espaillat
Key Account ManagementAtlanta Metropolitan Area
Khaled al-monayer
Senior Field EngineerMerrylands, New South Wales, Australia
Luckson munalula mwiya
Former Extension Officer at ZAMBIA SEED ZAMBIAKasempa, North-Western Province, Zambia
Katerina schweitzer
Studentin Wirtschaftspsychologie (M.Sc.)Darmstadt, Hesse, Germany
Kelly cooper, jd, mba, cams
Senior Vice President, ComplianceBayville, New Jersey, United States
Prathamesh s.
ISC - Cybersecurity PentesterMumbai, Maharashtra, India
...