Experience

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  Coşkunöz defense and aerospace industry and trade inc.

  Feb 2013 - Sept 2017

   Crisis management and Strategy planning: Implemented a complex variety of aerospace related products and services and entered different sectors in order to decrease sales risk, thus brought new vision for the company. Account managing: Organized and lead customer meetings based on project development reports.  Kept existing, and built new trustable relationships with customers; expanded the number of business partners from 3 to 10 by participating in 5 international exhibitions. Therefore our turnover increased by 20% in 5 years. Show less

  • Business Development Supervisor / Program Manager

    Apr 2015 - Sept 2017

  • Business Developer

    Feb 2013 - Apr 2015
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  Fujitsu

  Oct 2017 - Jun 2021

   Knowledge management and Content creation: Managed transitions in operational aspects by collecting contractual information from the customer´s side, and creating revised technical manuals based on the analysed data that now is used companywide. Implementation of new processes: After ensuring that all processes are aligned with the contractual requirements, automatized manual processes and ensured full team engagement resulting in improvement of processes by 30%. Claims Management: Performed root cause analysis on process escalations, offering different solutions to the internal or external customers, then implementing processes leading to successful resolution. Show less

  • Process Controller

    Apr 2019 - Jun 2021

  • IT Solutions Delivery Expert; BAT and Shared Project

    Oct 2017 - Apr 2019
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  Microsoft

  Jun 2021 - now

  • Managing partners' portfolio and their business to align with company's priorities and strategies,• Providing trainings and guidance’s to improve the business objectives and KPI's, • Identifying opportunities to drive the performance and to deliver the best service to the customers, • Creating development plans tailored for the partner focus areas in alignment with targets,• Coordinating the communication between the relevant teams,• Following up the progress of new services and best practices to leverage the performance and adjust the processes/targets to grow the business,• Managing additional motions to improve the businesses and collaboration. Show less

  • Sr. Onboarding Manager - Partner Success Manager

    May 2022 - now

  • FastTrack Partner Manager

    Jun 2021 - May 2022