Experience

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  Tifac core - sastra deemed university

  Aug 2004 - Apr 2006

  Ta – network & server maintenance

   Experience with networking hardware devices, including routers, LAN switches and similar Enhance communication & networks Infrastructure Co-ordination with vendors & get the job done  Installation, maintenance, and troubleshooting Windows 2000/ 2003 (server/ professional), Windows XP Installing, configuring, administrating and troubleshooting computer hardware, software and internet systems Provide support for LAN/WAN as well as communication services Configured Internet and Intranet for clients Show less

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  Techserve - alfuttaim electronics

  Jul 2006 - May 2013

  Customer support engineer

   Designing and configuring the telecommunication system of Panasonic  Handled a project of PABX System for Sheikh Haza Palace (4 systems connected using E & M), Intercom Systems for GHQ Telephone Systems for Toyota Showroom (PRI Lines and Voice Mail Systems) & more Leading company’s Commissioning & Testing of IP Cameras & CCTV Cameras  Having good Knowledge in Panasonic & other PABX  Ensure that maintenance tasks are accurately represented in the integrate execution plans Participation in pre-shipping installation and system testing work  Participation in installation and commissioning project planning  System installation and commissioning work on customers’ sites  Handling sub-contractors & preparing payments Providing customer training  System acceptance testing and handover to customers  Provision of hardware and software technical support  Internal reporting and provision of feedback to customers  Creation and maintenance of Customer Support documentation  Used SAP to Maintain customer Database as well as for Principle & Customer billing Show less

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  Chipin corporation

  Jan 2014 - May 2018

  Team leader - infrastructure

   Manages the day to day activities of the team, planning their time and making best use of the key skills of the team to meet the demands of sustainment and project work Reviewing Service Desk logs, assigning tasks to team members, chasing on progress Ensuring the availability and performance of all Infrastructure services, reporting and proactively monitoring to line management Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Communicates deadlines and goals to team members & Motivate the Team ensuring that morale levels are high  Conducts team meetings to update members on best practices and continuing Expectations Support and develop each team member through regular performance reviews and coaching Generates and shares comprehensive and detailed reports about team performance, Project-related objectives, and deadlines & Producing regular Weekly/Monthly reports Ownership of the following technical areas:Full office IT Infrastructure Setup, Project Planning and Management, Microsoft Exchange online, Active Directory, SharePoint, Configuration and maintenance of network and security devices (Routers , Switches, Firewalls), Telephony (Panasonic, Grand Stream, Avaya), Backups, Antivirus, Managing CyberArk Core PAS, Software Deployment, File/Print server, Network Configuration of (MFP)And Line manage the activities of support staff in the team to provide day-to-day operational support and be available to respond to escalation events at any time Show less

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  Greenware technologies llc

  Jun 2018 - now

  Consultant - enterprise it

  Responsibilities:• Co-ordination with Sales/Pre-Sales team to provide support on RFP queries • Project Planning & Solution designing, implementation and management of CyberArk infrastructure Core PAS (Vault, PVWA, PSM, CPM, PTA, PSMP, HTML5 Gateway),Alero and EPM• Automation of operational activities such as creating PowerShell scripts for onboarding bulk accounts, Bulk safe creation with safe members added, etc.• Working on new initiatives such as version upgrade, BCP Test, DC-DR Drill planning and execution, out of the box Applications testing and deployment• Co-Ordination with CyberArk Vendor Assurance team to make sure the best practices are followed during the implementation• Project management, SDD and LLD Documentation Show less