Zofia Rosa

Experience

• 

  INGLOT

  Nov 2017 - Mar 2018

  Makeup Artist - Saleswoman

  In 2017, I obtained the Certificate of Successful Completion of Professional Makeup Training at School of Make-up and Characterization MAKE UP STAR, which significantly helped me in my duties:• Professional customer service and advice in choosing cosmetics• Makeup services• Sale of products• Participation in product training

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  DIALOG Therapy Centre

  Nov 2019 - Jul 2021

  Patient Service Department

  • Patient service in Polish and English at the facility, by phone and e-mail• Assistance in the selection of specialists and therapeutic approaches• Close cooperation with specialists• Administrative work

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  SNI

  Sept 2021 - Aug 2023

  • Operating as the lead point of contact for key accounts• Communicating with clients to ensure that all of their needs are understood and addressed• Effectively building and maintaining strong, long-term client relationships• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis• Develop new business opportunities with existing clients and/or identify areas of improvement• Help clients through emails, phone calls, online presentations, teleconferences and on-site meetings• Resolving complaints and preventing additional issues by improving processes• Liaising between the client and internal (sourcing) team Show less

  • Account Manager

    Sept 2022 - Aug 2023

  • IT/SAP Recruiter

    Sept 2021 - Sept 2022
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  Blue Bolt

  Aug 2023 - Apr 2024

  Project Manager

  • Coordinating and executing Blue Bolt platform implementation tasks:- supervising contracts, preparing orders and technical acceptance protocols, issuing invoices- supervising the course of assembly work, monitoring deadlines- supporting the onboarding process of the Blue Bolt platform in office buildings and residential areas, assisting in training building administrators• Active participation in the creation and development of the app (iOS, android, web panel)• Supervising the work of developers when introducing new functionalities and changing the UI of the application • Supporting sales and promotional activities• Being responsible for creative projects such as promotional videos, creating a new website, marketing materials and social media posts• Maintaining long-term relationships with customers• Supervision of end-user problem solving process Show less

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  ISCG Sp. z o.o.

  Apr 2024 - now

  Junior Project Manager