John Hicks

Experience

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  Xenetech Global LLC

  Sept 1987 - Sept 1988

  Customer Support & Technical Writer

  Supported customers, installed equipment, wrote user manual and technical support manual, tested software and assisted with graphical user interface design for PC controlled engraving machine.

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  Computer Services of Baton Rouge

  Jan 1988 - Jan 1991

  Computer Sales

  Retail sales of PC's, servers and various services

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  Bethany Church LA

  Jan 1991 - Feb 1999

  Network & Systems Administrator

  Oversaw, coordinated and supported all aspects of campus wide PC Network. Reported to Business Administrator.Achievements* Operational development and support of all IT systems. * Developed IT budget * Created project plans and coordinated resources. * Administered licensing, maintenance, and support policies and contracts. * Set corporate standards and purchased all hardware and software. * Designed, installed, supported and managed NetWare and Windows servers and PCs. * Hired, trained and managed full time PC support technician. * Set up domain name, connection to the Internet & corporate email system. * Developed corporate web site. Show less

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  Hibernia Insurance Agency

  Feb 1999 - Dec 1999

  PC Systems Analyst II

  Provided operational support for all HIA systems. Achievements* Brought all HIA systems into compliance with Y2K standards and documented compliance. * Coordinated IT planning between HIA and HNB to ensure that objectives for both were met. * Solved incompatibility and compliance issues between HIA and HNB systems. * Assisted connecting HIA systems to global HNB network. * Documented all specialized Insurance related hardware and software configurations.

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  Brownsville Ministries

  Dec 1999 - Feb 2002

  Director of Information Technology

  Responsible for all Information Technology for parent and child organizations.Achievements* Dramatically improved quality and reliability of IT systems and personnel during budget reductions. * Managed network operations and provided support. * Increased quality of web site content and depth by bringing web site development process in-house. * Added e-commerce capabilities. * Created and coordinated relationships with each department to increase web site content quality and quantity. * Expedited timely publishing of information to the web. * Created reputation that information on our web site was always up-to-date, accurate and the "go-to" place for information. * Tracked general problems and documented resolutions. Show less

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  Covenant Care, Corp.

  Apr 2002 - Feb 2011

  Programs Manager

  Coordinate analysis, planning, budgeting, resource allocation, and implementation of new or modified IT programs and projects throughout the organization. Key Achievements:Lowered operational costs through leading analysis and management of the following programs:• Assumed management of, and brought to completion, a multi-project strategic level program consisting of developing several integrated software applications to collect and process employee time and mileage from a variety of input methods. Integrated data between EMR and ERP systems and provided workforce management reports. The system provides strategic data and helps leaders manage employees and process payroll for a mobile workforce of over 450 clinical employees. The solution was successful enough that the use was expanded to non-clinical employees.• Lead implementation of new HR & Payroll “Talent Management” software. Coordinated and allocated work between virtual (remote) team members and local team. Completed on schedule.• Key role in EMR system deployment: developed, managed and deployed project to extract and process time and miles input by clinical personnel into above systems.• Changed organizational software development model from in-house to outsource for larger projects.• Created online employment application, using C#, ASP.NET, T-SQL, and MS SQL Server 2008 database• As organization’s first Network Operations Manager: implemented improved project management methods for infrastructure projects; lowered costs by eliminating need to maintain Cisco certified staff members by outsourcing most Cisco configurations.• As the organization’s first Web Developer: brought web development in-house, initiating and leading effort to align web site content with organizational strategic mission and vision; established process to coordinate content creation with multiple departments; managed transition of web development responsibilities from IS to in-house Creative Services graphic design department Show less

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  SWBC

  Apr 2011 - now

  Oversee the IT Project Management function and lead a team of professional IT Project Managers. Manage the IT project portfolio. Also responsible for IT Service Management (ITSM) functions, such as IT Change Management, using the ITIL framework on the ServiceNow platform. Senior Project Management and Program Management. Served as lead project manager over delivery objectives for multi-million dollar projects. Projects included IT infrastructure, software, and external client driven projects that incorporated a mixture of business and technical deliverables to meet client objectives.

  • AVP Project and Service Management

    Nov 2018 - now

  • Sr. Project Manager

    Apr 2011 - Nov 2018