Ankita Chopde

Experience

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  IGATE

  Jan 2013 - Sept 2015

  Business System Analyst

  24*7 Support and Maintenance of web based application developed in Java technology (Environment used: Struts framework) to aid restaurant managers and integrators to configure all information required to run on of the premium food chain restaurant.1. Application monitoring on daily basis for a scheduled job (Batch) and ensuring end to end package delivery for 14000+ restaurants.2. Production and Staging environment maintenance for the web application.3. Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within the SLA duration4. Ticket management and providing resolutions with in the SLAs using Service Now.5. Implementation and Maintenance of ITIL modules such as Incident, Problem, Knowledge and Change in Service Café/Peregrine and Clear quest respectively. 6. Being subject matter expert (SME) conducted various training and maintained documents like Change Request, Issue logs, Risk management, SOW, Project Plan etc.7. Received PAT on the Back award at account level for dedication, effective leadership and commitment towards process quality improvement in project and contributing in knowledge management in March 20158. Received IEVOLVE Shining stars award for SEP-2015 – RCPG for value addition done in project there by saving 100 hours of manual efforts Show less

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  Capgemini

  Oct 2015 - Oct 2020

  1. Experience in leading L3 production support team, planning, prioritizing and coordinating activities to achieve the results.2. Built strong working relationships with business stakeholder and ensured project support and commitment.3. Experience in working on critical projects and new initiatives with global teams.4. Managed Onsite-Offshore teams. Coordinated work between different teams like development, QA, operations, support at different time zones to achieve maximum output.5. Conducted application release reviews, defect testing reviews and production Go/No-Go reviews6. Effectively analyzed the root cause of application/product/services problem; utilized experience and observations to resolve issues. Show less 1. Expertise in leading team at Onsite, Project Management, Task estimation and delegation, Training & resource optimization.2. Expertise in using leading industry tools like, JIRA, Confluence, Tableau, IBM Clear Quest, Microsoft Visio, Service Café ,Peregrine, Service Now, Anzio, WinSP3 and MS PowerPoint to develop various project deliverables3. Engaged in working with Enterprise Application Services (EAS) for migrating 14000+ restaurants data from one application to other before the scheduled plan.4. Experience in requirement gathering, analysis and scoping CR’s for new release of application.5. Planning Production upgrades, testing and validating the new releases with QA team.6. Configuring test plans and test cases for all the production deployments 7. Engaged in Defect Review Meetings (DRMs) in identifying and prioritizing the defects from business perspective to discuss with development team.8. Coordination with QA, Development, Operations and EAS on daily basis for status updates and fulfilling ad-hoc requests.9. Incident Management where issues of high critical Infrastructure and Applications in production environment were facilitated with escalations, outage communications, and bridge calls management targeting restoration of services the sooner. 10. Experience of doing Problem Management where recurring issues are ticketed and discussed in the global meetings in regular intervals for enriched permanent solution. 11. Change Management where the configuration items' (CIs) change request are approved after understanding the business impact, operation hours, duration of the change and reason for the change. 12. Experience in working on new initiatives Kiosk deployment at restaurant and provide 24*7 support in pilot phase.13. Received team award in H1 2016 -In recognition towards RFM team’s excellent commitment, process adherence, quality deliverables, command over QSR domain knowledge and strengthening partnership at client side. Show less

  • Project Lead - Application and L3 Production Support

    Feb 2019 - Oct 2020

  • Senior Business System Analyst (Technical Lead)

    Oct 2015 - Jan 2019
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  Wavicle Data Solutions

  Feb 2021 - now

  • Senior Technical Business Analyst

    Jan 2024 - now

  • Business System Analyst

    Feb 2021 - Jan 2024