Shwetha V.

Experience

• 

  Oracle

  Dec 2006 - Aug 2010

  During my tenure at Oracle University Global Learning in Bangalore from December 2006 to August 2010, I had the honor of serving as a Senior Online Learning Support Analyst. In this role, I played a pivotal part in executing strategic planning to align with our business requirements effectively.Key Achievements and Responsibilities:Strategic Planning: I executed strategic planning to meet evolving business requirements. This involved identifying key objectives, assessing resources, and devising strategies that contributed to the organization's overall success.Team Leadership and Performance Enhancement: I took charge of leading, training, and monitoring team members to ensure optimal efficiency in daily operations. I focused on both individual and group performance, setting clear targets and ensuring they were met consistently.Application Life-Cycle Ownership: I assumed complete ownership of the application life-cycle, encompassing lead development, testing, support, and enhancements. This end-to-end approach allowed for streamlined processes and continuous improvement.Process Enhancement: My contributions included defining and implementing new standards, processes, and automation to optimize workflows. This resulted in increased efficiency and productivity across the organization.Technical Assistance and Training: A key facet of my role was providing technical assistance to my team. I achieved this through regular knowledge transfers and training sessions, ensuring that team members were well-equipped with the latest industry developments.My tenure at Oracle University Global Learning was marked by a passion for optimizing processes and delivering exceptional results. I am proud of the contributions I made during this period and the impact they had on the organization's success.This experience has been instrumental in shaping my career, I continue to apply the skills and expertise gained during this time to excel in new challenges and opportunities. Show less As an Online Learning Support Analyst, I dedicated myself to providing comprehensive support for Learning Management Systems (LMS) to cater to the needs of customers, partners, and employees. My role encompassed various critical responsibilities to ensure the seamless delivery of online learning experiences.Key Responsibilities:LMS Administration and Support: I efficiently managed and administered the Learning Management System, offering support to customers, partners, and employees. This involved ensuring the system's smooth operation and resolving any issues promptly to guarantee uninterrupted access to learning resources.Content Aggregation and Structuring: I took charge of aggregating content and meticulously structuring courses to align with LMS requirements. This meticulous approach ensured that the courses were compatible with the LMS, enhancing the overall learning experience.Reporting and Analysis: I was responsible for generating and sharing reports using Oracle Discoverer. These reports provided valuable insights into the performance and usage of the LMS, enabling data-driven decision-making and continuous improvement.Deployment and Compatibility Troubleshooting: A crucial aspect of my role involved deploying SCORM and AICC courses on the LMS and troubleshooting compatibility issues when necessary. This ensured that courses were accessible and functional for all users, enhancing the overall learning experience.My tenure as an Online Learning Support Analyst was characterized by a commitment to excellence in LMS administration, content management, and user support. I'm proud to have played a pivotal role in facilitating effective online learning experiences and contributing to the success of the organization.This experience has honed my expertise in the realm of online learning support Show less In my role as a Content Publishing Specialist, I played a pivotal role in creating and delivering online courses tailored to the needs of enterprise groups. My responsibilities encompassed various aspects of content production, course management, and seamless integration within Learning Management Systems (LMS).Key Responsibilities:Course Creation: I was responsible for the development of online courses, leveraging a range of applications within the Learning Management Systems (LMS). This involved designing and structuring courses to meet the specific learning objectives of enterprise groups.Production Support: I provided comprehensive production support across all facets of online course delivery formats. This ensured the smooth and efficient execution of learning materials, enhancing the overall learning experience.Enrollment and Certification Management: I managed the enrollment process, including certification and assessment. This involved overseeing the enrollment of participants, tracking progress, and ensuring successful certification upon course completion.Integration of 3rd Party and SCORM Courses: As part of my role, I seamlessly integrated 3rd party courses and SCORM courses into our iLearn platform. This process involved meticulous attention to detail and rigorous testing to ensure compatibility and functionality.My experience as a Content Publishing Specialist was marked by a commitment to excellence in course creation, production support, and efficient management of the learning process. I am proud to have contributed to the success of enterprise learning initiatives and look forward to leveraging my expertise in future endeavors to continue delivering high-quality learning experiences. Show less

  • Senior Online Learning Support ◾️Learning and Development (L&D) ◾️Training ◾️Program Management

    Feb 2010 - Aug 2010

  • Online Learning Support LMS ◾️Learning and Development (L&D) ◾️Training ◾️Program Management

    Aug 2008 - Jan 2010

  • Content Publishing Specialist ◾️Learning and Development (L&D) ◾️Training ◾️Program Management

    Dec 2006 - Aug 2008
• 

  Oracle

  Feb 2016 - Jul 2016

  Senior Program Support ◾️Learning and Development (L&D) ◾️Training ◾️Elearning

  During my tenure at Oracle India Pvt Ltd from February 2016 to July 2016, I had the privilege of serving as a Senior Programs Support Analyst. In this role, I played a pivotal part in ensuring the smooth functioning of various Oracle University Programs, including TODs (Training On Demand), eKits, and Cloud Learning Streams.Key Responsibilities:Functional and Technical Support: I provided both functional and technical support for a range of Oracle University Programs, addressing inquiries and issues from program participants, ensuring their seamless learning experience.Content Management: One of my primary responsibilities was to oversee the uploading, creation, and publishing of content offerings for all the programs. This involved meticulous attention to detail and a commitment to maintaining the highest quality standards.Cross-Functional Collaboration: I actively worked on establishing and improving working relationships with other key groups within the organization. This included collaborating closely with the Content team to ensure content relevance and accuracy, the UI team to enhance the user experience, the Global Helpdesk to address customer inquiries promptly, and Sales representatives to align program offerings with customer needs.My time at Oracle India Pvt Ltd allowed me to develop and refine my skills in program support, content management, and cross-functional collaboration. I took pride in contributing to the success of Oracle University Programs and ensuring that our customers received the highest level of support and value.This experience has been instrumental in my professional journey, and I look forward to connecting with professionals who share a similar passion for delivering excellence in program support and customer satisfaction. Show less

• 

  Akamai Technologies

  Sept 2016 - Jul 2018

  Learning Management System (LMS) Program ◾️Learning and Development (L&D) ◾️Training

  During my tenure as an LMS Administrator at Akamai Technologies, I played a pivotal role in optimizing Learning and Development (L&D) operations. Here's an overview of my key responsibilities and achievements:Stakeholder Collaboration: I actively engaged with stakeholders to gather project requirements, ensuring that the L&D initiatives were closely aligned with organizational goals. This collaborative approach helped create tailored learning experiences.Content Development Collaboration: I worked closely with Instructional and Graphic Design teams to facilitate the development of engaging and effective training courses. This collaboration ensured that the content met high-quality standards and enhanced the learning experience.Content Management and Testing: My responsibilities included the seamless upload and rigorous testing of various types of training materials, such as Online courses, Videos, Materials, Documents, and Test/Assessments, onto the Cornerstone OnDemand (CSOD) platform. This meticulous process guaranteed the reliability and accessibility of training materials.Automation and Dynamic Assignments: I implemented dynamic and automatic assignment processes for compliance trainings, onboarding curriculums, and other mandatory training programs. This automation not only improved efficiency but also ensured that employees received the right training at the right time.Core Expertise: My role required proficiency in LMS administration, course development, content management, compliance training, and automation.My time as an LMS Administrator at Akamai Technologies was marked by a commitment to streamlining L&D processes, enhancing content quality, and ensuring compliance with training requirements. These experiences have honed my expertise in L&D operations, making me well-equipped to contribute to future endeavors in the field. Show less

• 

  VMware

  Jul 2018 - May 2024

  𝗧𝗵𝗲 𝗿𝗼𝗹𝗲 𝗶𝘀 𝘁𝗼 𝗹𝗲𝗮𝗱/𝗱𝗲𝘃𝗲𝗹𝗼𝗽 𝘀𝗸𝗶𝗹𝗹𝘀, 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲, 𝗯𝘂𝗶𝗹𝗱 𝘄𝗼𝗿𝗹𝗱-𝗰𝗹𝗮𝘀𝘀 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝗺𝗮𝘅𝗶𝗺𝘂𝗺 𝗰𝗹𝗶𝗲𝗻𝘁 𝗶𝗺𝗽𝗮𝗰𝘁, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁𝗹𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗮𝗻 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘁𝗼 𝗼𝘂𝗿 𝘀𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀.Led a global team of 19 professionals, overseeing enablement functions to support training and accreditation, resulting in a 10% increase in delivery quality in the first quarter. Collaborated with customers and business leaders to address enablement challenges, achieving effective solutions.Implemented automation and RPA to reduce cycle time by 30%-40% in critical tasks such as webinar creation, calendar invites, and LMS platform publishing. Strategically managed budgets to optimize labor and technology spending.Demonstrated financial modeling expertise in strategic planning, ensuring efficient allocation of resources. My role was marked by a commitment to excellence, efficiency, and financial soundness.Cost Management and Budget RestructuringCost control and budget management were integral components of my role. I strategically restructured budgets, optimizing allocations for labor and technology upgrades. This approach enabled us to achieve cost efficiencies without compromising on quality or performance. By aligning our spending with our strategic priorities, we were able to make the most of our resources.Financial Modeling and Strategic PlanningIn addition to the day-to-day operational responsibilities, I also demonstrated expertise in financial modeling, financial planning, budgeting, and capital allocation. These financial acumen skills were critical components of our strategic planning success. CORE SKILLS : Global DeliveryEnablement OperationsProcess OptimizationAutomationRPACost ManagementBudgetingFinancial ModelingStrategic PlanningOperations Management Show less 𝗜𝗻 𝗺𝘆 𝗿𝗼𝗹𝗲 𝗮𝘀 𝗟𝗲𝗮𝗱 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗔𝗻𝗮𝗹𝘆𝘀𝘁, 𝗜 𝗵𝗮𝗱 𝘁𝗵𝗲 𝗽𝗿𝗶𝘃𝗶𝗹𝗲𝗴𝗲 𝗼𝗳 𝗼𝘃𝗲𝗿𝘀𝗲𝗲𝗶𝗻𝗴 𝗮 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝘁𝗲𝗮𝗺 𝗼𝗳 𝟰 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 𝘄𝗵𝗶𝗹𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝘁𝗵𝗲 𝗳𝗶𝗲𝗹𝗱 𝗼𝗳 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 (𝗟&𝗗). Team Management and Process AutomationI managed a team of 4 professionals, fostering a collaborative environment that encouraged growth and innovation. To optimize our workflow and increase overall functional capacity, I spearheaded the automation of our publishing process. This strategic move resulted in impressive time savings, averaging between 25% and 30%, in publishing and localization efforts.Project Management and Technical SupportI served as the primary point of contact for business projects and Partner programs, playing a crucial role in ensuring their success. My responsibilities included providing technical support, addressing challenges, and offering solutions Strategic Planning and Risk ManagementTo enhance risk control and mitigation, I took a proactive approach by developing and executing both short-term goals and long-term strategic plans. These plans were designed to anticipate potential risks and challenges within the L&D landscape, allowing us to adapt swiftly and effectively. This proactive stance ensured that our L&D initiatives were not only successful but also resilient.Quality Control and Platform MigrationDuring a platform migration, I played a pivotal role in establishing a new publishing process. This involved implementing stringent quality control measures to maintain the integrity of our content and resources. The success of this migration was a testament to our commitment to delivering high-quality L&D solutions.Cross-Training for OptimizationRecognizing the importance of agility and performance optimization, I took the initiative to cross-train team members. Show less 𝗔𝘀 𝗮 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗔𝗻𝗮𝗹𝘆𝘀𝘁, 𝗜 𝗽𝗹𝗮𝘆𝗲𝗱 𝗮 𝗽𝗶𝘃𝗼𝘁𝗮𝗹 𝗿𝗼𝗹𝗲 𝗶𝗻 𝗮𝗱𝘃𝗮𝗻𝗰𝗶𝗻𝗴 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 (𝗟&𝗗) 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀, 𝗳𝗼𝗰𝘂𝘀𝗶𝗻𝗴 𝗼𝗻 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀 𝗮𝗻𝗱 𝗲𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀. 𝗛𝗲𝗿𝗲'𝘀 𝗮 𝘀𝘂𝗺𝗺𝗮𝗿𝘆 𝗼𝗳 𝗺𝘆 𝗸𝗲𝘆 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀:Comprehensive Partner Program OversightMy responsibilities encompassed the end-to-end management of Partner Programs. This included overseeing vendor relationships, facilitating collaboration, and ensuring the successful execution of partner-related activities. My role extended to managing and curating weekly newsletters and bulletins, providing partners with valuable insights and updates.Effective LMS CollaborationTo enhance the learning experience for our partners, I closely collaborated with Learning Management System (LMS) teams. This collaboration involved identifying and addressing technical and non-technical system issues that could potentially hinder the effectiveness of our L&D programs. By proactively resolving these issues, we ensured a smooth and uninterrupted learning journey for our partners.In summary, my role as a Learning Program Analyst revolved around comprehensive partner program management, vendor relationships, communication through newsletters and bulletins, and ensuring the optimal functionality of our LMS systems for enhanced partner learning experiences.Core Skills: Learning and Development (L&D)Partner ProgramsVendor ManagementCommunicationNewsletterLearning Management System (LMS)CollaborationTechnical Issue ResolutionProgram ManagementLearning ExperiencePartner EngagementOperations ManagementReportingRelationship ManagementEfficiencyContinuous Improvement Show less

  • Manager - Global Program Delivery & Enablement Operations◾️Learning & Development◾️Training Head

    Sept 2022 - May 2024

  • Lead Program ◾️Learning and Development (L&D) ◾️Training Head ◾️Engagement

    Mar 2020 - Sept 2022

  • Global Program ◾️Learning and Development (L&D) ◾️Training Head ◾️Engagement

    Jul 2018 - Mar 2020
• 

  Virtuos

  Aug 2024 - now

  Learning and Development Manager