Maram Moselhy

Experience

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  Egyptian Banking Institute

  Sept 2015 - Oct 2015

  Trainee
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  Importing and Marketing Egyptian Company (IMEC)

  Jan 2016 - Feb 2016

  Sales Representative - Internship

  Responsibilities & Achievements :•Negotiated prices, terms of sales and service agreements.•Contacted new and existing customers to discuss how their needs could be met through specific products such as references , academic books or office catalogs and services such as Order- delivery and shipping.•Selected the correct products based on customer needs, product specifications and applicable regulations.•Recorded accurate and efficient records in the customer database.•Wrote sales contracts for orders obtained and submitted orders for processing. Show less

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  Importing and Marketing Egyptian Company (IMEC)

  Jun 2016 - Sept 2016

  Telemarketing - Internship

  Responsibilities & Achievements:•Addressed and resolved customer product complaints em-pathetically and professionally.•Defused volatile customer situations calmly and courteously.•Answered product questions with up-to-date knowledge of sales and store promotions.•Resolved service, pricing and technical problems for customers by asking clear and specific questions.•Effectively communicated with sales representatives outdoors , marketing and administrative teams on a daily basis.•Helped drive sales goals and achieve monthly quotas.•Sold average of 8000 EGP in Architecture and decor references per month.•Gathered and verified all required customer information for tracking purposes .•Referred unresolved customer grievances to designated departments for further investigation.•Prepared reports and communication for senior management and clients.•Documented all customer inquiries and comments thoroughly and quickly.•Responded to all customer inquiries thoroughly and professionally. Show less

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  AWOK.com

  Jul 2017 - Dec 2017

  Senior Customer Experience Specialist

  Achievements: •Promoted as Senior Customer service representative after only one month of joining AWOK.com based on performance and potentials. •Dealt with different nationalities through 4 main offices in 4 countries while handling daily operations.•Initiated the importance of handling delivery issues through our team in Egypt without transferring cases to colleagues in headquarter for solving and became the first member in Egypt team for handling delivery and logistics procedures along aside with the representatives from India, UAE.•Represented to be Trainer at Awok.com in training staff for operating procedures and company services related to logistics and delivery department.•Delegated to be AWOK.com’s recruiter in Wasla Outsourcing for interviewing candidates applying for customer service agent position at awok.com.Responsibilities: •Assisting Operations Supervisor in ensuring that performance goals are met.•Ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.•Logistics and delivery department Senior: Managing the complaints related to the logistics and delivery department.•Recruitment Client: Interviewing candidates applying for customer service agent position at awok.com.•Training: Trained staff on operating procedures and company services related to logistics and delivery department.•Floor supporting: Mentoring and giving instructions to junior team members and providing training on best practices.•Customer Service Agent on the sales department, the technical support department ,Emails (inbound - outbound)•Building and maintaining business relationship with clients by providing prompt and accurate service so as to promote customer loyalty•Investigating and resolving customer inquiries and complaints in a professional manner•Following-through on all critical inter-departmental escalations to increase customer retention rates Show less

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  Celeste Real Estate Developments

  Dec 2017 - Jan 2019

  Marketing Executive

  Achievements:•Designed and established the first integrated reporting system including marketing reports about the overall performance by collecting, analyzing and summarizing data on the micro and macro scale.•Created an interdisciplinary customer database system between sales and marketing team to ease the data distribution.•Initiated and created the first marketing-based concept not sales-based concept plan (used to be operated) and its financial budget using analyzed and summarized data produced from the created reporting system.•Organized three events: (Matrouh Summer Exhibition - Ahram Real estate Exhibition - Participating as sponsor in Egypt career summit 2018). As well participated in organizing two more events: (Black Friday - New Year).•Initiated the importance of executing marketing research and conducting surveys over company projects.•Developed the first marketing research addressing the managerial decision of whether launching a new project in Bait Elwatan 5th settlement or not. Then another one addressing the managerial decision of the best units to be designed in the new Matrouh project (Rivoli Project).•Conducting the first Internal (Sales team) survey and External (Customer) Surveys •Managed to handle a 3-month Published Ads deal with National Newspapers (Gomhorya - Ahram).•Expanded the company online existing to include real-estate websites such as: (OLX - Aqarmap - Property Finder) and offline existing to include: (Printed ads in national newspapers - CSR Events)•Responsible for supervising a team consists of: (2 Digital Marketing Specialist - Marketing Admin - Social Media moderator - 2 Freelancing Designers). Show less

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  BENAA Foundation

  Feb 2019 - Aug 2019

  Marketing Specialist

  Responsibilities:•Develop and Execute quarterly marketing plans and strategies for BENAA Foundation and its projects.•Manage and create content for social media channels (Facebook – Instagram).•Develop professional portfolio for BENAA Foundation.•Develop marketing materials and printouts.•Represent the organization in different Events and Exhibitions.•Create engaging content for website and social media that attracts and converts target groups.•Monitor, measure and report performance of marketing campaigns.•Deploying and implementing successful marketing campaigns from idealization to execution.•Managing a variety of organic and paid acquisition channels: content creation, pay per click campaigns, event management, publicity, social media, lead generation campaigns and performance analysis. Show less

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  Hive Studio Creative Agency

  Aug 2019 - Aug 2022

  Senior Digital Marketing Specialist

  Achievements:• During my 3 years of work experience, I've worked on nearly 100 accounts ( Pitches - Clients ) in different industries ( Automotive - FMCG - Food & Beverages – Restaurants – Banking - Media and News – Home Improvement – Cosmetics – Mobile Applications - Industrial - Agricultural equipment and supplies - BPO Solutions and many more )• For each client, I was responsible for:- Conducting research and analyzing data of target new prospects.- Coming up with a broad understanding of the client and their needs.- Setting quarterly strategies that cover all goals and executive tactics.- Creating content & creative directions briefs of the agreed-upon strategies.- Writing and proofreading creative copy of blogs and creative content to improve SEO ranking.- Writing, editing, and publishing engaging posts for various social networks.- Applying advertising techniques to boost brand awareness, like online and offline activations.- Utilizing all research and data for future enhancement strategies.• Glimpse of names I've worked on:We Telecom (EG) - Jetour Automotive (EG) - Dilmah Tea (EG) - National Bank of Kuwait (NBK Egypt) - Vegetables by Bayer Seminis (Middle East) - Western (Middle East) - Pierce (USA) - SmartLink BPO (KSA) - Cairo Lab ( EG ) - Ashha (EG) - Tiffany Biscuits (EG) - Crosaly (EG) - Manzanilla Oro (EG) - Shihlin (EG) - Balfaqeeh Tranding Est. (KSA) - Arabia Cafe (EG) - Beano's Cafe (EG) , and more Show less

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  LC Waikiki

  Aug 2022 - now

  Achievements:• Established a local digital and offline brand presence.• Managing communications of all stakeholders from A to Z on different channels such as (social media management - production and shooting - Microfinancial entities - Digital PR & Influencer communication - Media Buying - etc.)• Launched TikTok channel• Executed the first global Ramadan/Eid communication in March 2024.• Uplifting the communication of store openings for 19 stores "in 2 years" and still growing.• Developing cross-channel marketing campaigns with stores/e-commerce. • Managing an editorial of engaging local digital content for social media.• Executing and managing local offline marketing activities, such as (store openings - billboards - printouts - instore screen material)• Collaborating with creative teams to develop visuals, marketing materials, and brand assets.• Developing local brand strategies aligned with company goals, ensuring consistent brand messaging and positioning.• Managing local influencer communication projects.• Monitoring brand performance and identify improvement areas.• Managing brand communication budgets to ensure sufficient allocation and ROI. Show less

  • Brand Communication Executive

    Aug 2023 - now

  • Digital Communication Executive

    Aug 2022 - Aug 2023