Karl Browne

Experience

• 

  Empire Cinemas

  Oct 2007 - Aug 2016

  Duty Manager

  Working within a busy cinema, maintaining the everyday running of the building and facilities. Started my career as a team member and worked my way to upper management during my time with the company, duties included• Dealing with customer complaints• Ordering and checking stock levels• Planning and delivering team meeting• Fixing any technical issues within the building• Counting and banking the days taking• Running a health and safety team• Coaching and developing new and existing staff members• Working with new technologies and maintaining and aiming to deliver the companies ethos• Management for training and recruitment, health and safety and maintenance Show less

• 

  Cineworld Cinemas Ltd

  Aug 2016 - Sept 2017

  Duty Manager

  Working within a busy cinema, maintaining the everyday running of the building and facilities. Started my career as a team member and worked my way to upper management during my time with the company, duties included• Dealing with customer complaints• Ordering and checking stock levels• Planning and delivering team meeting• Fixing any technical issues within the building• Counting and banking the days taking• Running a health and safety team• Coaching and developing new and existing staff members• Working with new technologies and maintaining and aiming to deliver the companies ethos• Management for training and recruitment, health and safety and maintenance Show less

• 

  Basildon Borough Council

  Feb 2018 - Jul 2018

  Street Cleaner

  * Litter picking* Caretaking * Clearing fly tipping * Changing bins * Arranging refuge collection with drivers

• 

  Honeywell

  Jul 2018 - Dec 2019

  Customer and Product Support / Project Support

  • Achieving SLA's in line with team targets• Taking inbound customer calls - Average of 70+ calls a day• Dealing with escalations and owning customer complaints• Training new starters and rolling out new processes• Liaising with other departments and areas of the Business• Creating, improving and streamlining processes• SAP data entry - keying Customer orders• Adhoc customer call outs• Owning Ackermann enquiries, escalation's and quotes• Supporting Key Leadership Team by running reports and supplying metrics• Project support to external and internal customers• Attending and leading weekly meetings• Actioning and maintaining Salesforce• Creating and supporting team rota in Team Leaders absence• Supporting projects abroad (Office relocation) by creating and rolling out training documents• Implementing a rota buddy system• Classroom and one on one training• First point of escalation for new Business Hub Show less

• 

  Stobart Aviation Services

  Jan 2020 - Nov 2020

  Passenger Service Agent
• 

  UPS

  Mar 2021 - Jan 2025

  Dispatcher

  •Booking Inbound drivers onto site •Booking outbound drivers out•Completing excel spreadsheet with arriving and departing times•Answering calls from drivers arriving and departing•Completing Eurotunnel bookings for drivers travelling aboard•Completing GMR & CMR for transboarder drivers

• 

  HEARTS Academy Trust

  Jan 2025 - now

  Caretaker