Andrew Mirauta

Experience

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  Zedi SaaS SCADA

  Dec 2013 - Jun 2014

  Directed Field Services

  • Directed contractors through repairing Smart-Alek units• Directed contractors through Smart-Alek Communicator and software issues• Coordinated and communicated with other employees to ensure that the best possible solution was found for the problem at hand every time• Explored, in detail, every troubleshooting option in order to find the optimal solution to the problem at hand• Created smart lists of sites to be visited by contractors• Received, attached and familiarized myself with contractor invoices Show less

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  Northland Volkswagen

  Jan 2015 - Apr 2015

  Sales, Pre-Owned

  • Effectively sought solutions to product scheduling problems and provided customers valid alternatives • Was actively involved in customer interactions, via e-mail, or phone, to ensure a mutually beneficial outcome • Effectively coordinated repaired unit pickups within tech department and with customers • Actively negotiated preferred rates with customers to a mutually beneficial outcome • Calmly and professionally handled customer dissatisfaction until the customer felt heard and appreciated• Effectively coordinated unit pickups in Calgary as well as across Alberta Show less

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  Regal Beagle

  May 2015 - Feb 2019

  Managing Bartender, Regal Beagle

  • Balanced a full time school schedule with a full time work schedule• Effectively resolved customer complaints• Provided friendly customer service while also managing server hours• Promoted the establishment and promoted daily sales within the establishment

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  Outdoor Lighting Company

  Apr 2016 - Aug 2016

  Electrical Apprentice

  • Provided friendly customer service and a professional environment by always maintaining a clean appearance • Familiarized myself with different potential outdoor installations• Familiarized myself with the general outline of a job from beginning to end• Closely followed directions of supervisors when being taught in order to minimize potential risk as well as to ensure safety• Maintained tool organization and cleanliness in order to minimize future job times in both company truck and office storage• Communicated well with other on-site companies and always made sure questions were answered appropriately by notifying a manager Show less

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  Penske Truck Leasing

  Feb 2019 - May 2019

  Sales and Operations Management Trainee

  • Effectively sought solutions to product scheduling problems and provided customers valid alternatives• Actively was involved in customer interactions, via e-mail, or phone, to ensure a mutually beneficial outcome• Actively negotiated preferred rates with customers to a mutually beneficial outcome • Calmly and professionally handled customer dissatisfaction until the customer felt heard and appreciated• Effectively coordinated unit pickups in Calgary as well as across Alberta Show less

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  AFTI WatchDog

  Oct 2020 - Jul 2022

  • Created long term, trust based, relationships with a focus on retention• Advocated customer concerns internally, and voiced customer interests in potential upcoming projects• Appropriately escalated issues and assured high value stakeholders that their concerns were both heard, and would be addressed by the proper department in a timely manner• Identified key players within companies, as relating to asset integrity • Effectively sought solutions to hardware concerns • Calmly and professionally handled customer dissatisfaction until the customer felt both heard and appreciated• Was actively involved in customer interactions, via e-mail, or phone, to ensure quality and a mutually beneficial outcome • Engaged in lengthy teams/phone demonstrations to ensure customers understood the product, and utilized it optimally

  • Customer Support Specialist

    Oct 2021 - Jul 2022

  • Customer Support Representative

    Oct 2020 - Oct 2021
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  Emerson Automation Solutions

  Jul 2022 - Aug 2023

  Customer Success Manager

  • Effectively bridged the gap between sales and customer support• Ensured customers get fast time-to-value• Keep clients engaged and regularly using products• Building customer loyalty and reducing churn