Kanika Gupta

Kanika Gupta

System Engineer

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  • Timeline

  • About me

    Senior Product Specialist, Zenoti | Infosys | IIM Shillong

  • Education

    • Indian Institute of Management, Shillong

      2019 - 2021
      Master of Business Administration - MBA 84.24%

      Activities and Societies: Conquest: Consulting and Strategy club of IIM, Shillong

    • AJAY KUMAR GARG ENGINEERING COLLEGE, GHAZIABAD

      2012 - 2016
      Bachelor of Technology - BTech Information Technology 80.38%

      Activities and Societies: Placement Representative of the Information Technology branch Student Coordinator: Conatus - the CS & IT Techno-Managerial Society Head Coordinator: Scrolls - National level technical paper presentation contest

  • Experience

    • Infosys Ltd

      Jul 2016 - Jun 2018
      System Engineer

      ● Developed Python scripts using Infosys Front End Development Application (IFEA) to automate SAP standard functional processes saving 20+ hours of manual work weekly and reducing response SLA beach by almost 90%.● Implemented – in a team - SAP ABAP programs for available functional scenarios.● Worked as an SAP Functional Consultant in the Inventory Management department for a Fortune 500 company, managing their P2P process across different vendors around the globe.

    • Zenoti

      Apr 2020 - Jun 2020
      Management Intern

      ● Achieved 25% reduction in TAT and cost of implementing digital forms by identifying & designing forms for most-used services and streamlining the customer journey, enabling a paperless solution.● Contemplated use of third party form builders that can be used by the digital team to futher reduce cost of implementation.● Created product specification document on the digital form builder.

    • Zenoti

      May 2021 - now
      Senior Product Specialist

      ●End-to-end implementation of 40+ businesses across Europe, Middle East, Africa, and South East Asia, under different business verticals.● Understanding complex business requirements, translating product features into solutions that solve business problems, and communicating them in a simpler way to stakeholders.● Proactively identified and mitigated significant risks to implementation plans; maintained thorough documentation and followed organizational processes to ensure successful implementation of Zenoti products.● Prioritized EMEA region's new feature requests. Collaborated with the Product team for successful feature builds and improved the product's market fit for the region. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Kanika Gupta
      Spotlight Award - Aug 2022 Delivery of a strategic customer with complex business requirements and getting a 5-star customer testimonial post project completion
    • Awarded to Kanika Gupta
      You Made a Difference Award - Sep 2021 For strategizing and implementing SMB customers from the Salon Genius acquisition project and implementation of Key accounts with quality and within planned timeline
    • Awarded to Kanika Gupta
      Insta Award - May 2017 Appreciation for my commendable contribution & dedication toward automation and saving 20+ hours of manual work and reducing SLA breach significantly.
    • Awarded to Kanika Gupta
      GEC Superstar - Dec 2016 Appreciation for being the Top Performer of Infosys training batch 2016 comprising 300+ candidates.