Kanika Gupta

Experience

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  Infosys Ltd

  Jul 2016 - Jun 2018

  System Engineer

  ● Developed Python scripts using Infosys Front End Development Application (IFEA) to automate SAP standard functional processes saving 20+ hours of manual work weekly and reducing response SLA beach by almost 90%.● Implemented – in a team - SAP ABAP programs for available functional scenarios.● Worked as an SAP Functional Consultant in the Inventory Management department for a Fortune 500 company, managing their P2P process across different vendors around the globe.

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  Zenoti

  Apr 2020 - Jun 2020

  Management Intern

  ● Achieved 25% reduction in TAT and cost of implementing digital forms by identifying & designing forms for most-used services and streamlining the customer journey, enabling a paperless solution.● Contemplated use of third party form builders that can be used by the digital team to futher reduce cost of implementation.● Created product specification document on the digital form builder.

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  Zenoti

  May 2021 - now

  Senior Product Specialist

  ●End-to-end implementation of 40+ businesses across Europe, Middle East, Africa, and South East Asia, under different business verticals.● Understanding complex business requirements, translating product features into solutions that solve business problems, and communicating them in a simpler way to stakeholders.● Proactively identified and mitigated significant risks to implementation plans; maintained thorough documentation and followed organizational processes to ensure successful implementation of Zenoti products.● Prioritized EMEA region's new feature requests. Collaborated with the Product team for successful feature builds and improved the product's market fit for the region. Show less