Christopher Schweitzer, MPA

Experience

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  Hillary Clinton for President

  Jan 2007 - Jun 2008

  Volunteer

  • Contacted supporters in Ohio, West Virginia, Wyoming, and New Hampshire• Attended campaign rallies• Campaigned in Scranton, Pennsylvania

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  Comfort Inn

  Oct 2007 - Jun 2008

  Front Desk Representative

  • Checked guests in and out in a timely and courteous manner• Handled cash and credit payments• Ensured reservations were taken correctly and courteously• Responded to guest complaints and problems• Notified management immediately of any guest or employee concerns• Maintained a neat and organized office environment

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  Mount Saint Mary College First Year Leadership Committee

  Jan 2009 - May 2009

  Volunteer Member

  • Developed, planned, and created a block party for the Newburgh community

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  CouponKingChris.com

  Jul 2010 - Sept 2012

  Founder, Creator, Blogger

  • Write about topics related to students such as student loans, personal finance, couponing• Use social media sites like facebook and twitter to attract traffic on blog

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  Mount Saint Mary College

  Aug 2010 - May 2012

  • Provide weekly administrative/secretarial support for the Nursing Department such as answering telephones and assisting visitors• Assist in resolving a range of administrative problems and inquiries • Managed a university residence hall floor of diverse undergraduate students• Ran monthly floor meetings to discuss events, developments and concerns• Ensured that students are kept up-to-date on all pertinent information• Conducted frequent room drop-ins to ensure that students adhere to policies• Enforced campus and Residence Life rules and regulations resulting in a safe, orderly and enjoyable living environment

  • Administrative Assistant for Nursing Department (Work-Study)

    Sept 2010 - May 2012

  • Resident Assistant (RA)

    Aug 2010 - Jan 2012
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  Mount Saint Mary College HEOP Leadership Council

  Jan 2011 - May 2011

  Class Representative

  • Held weekly meetings to discuss upcoming events• Planned cultural & diversity events on campus

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  AAA Northeast

  Dec 2011 - Sept 2013

  AAA Member Services / Roadside Assistance Representative

  Throughout my career as an AAA Member Services / Roadside Assistance Representative, I handled payments for instituting new, cancelled, and existing memberships as well as aided members’ with travel directions, discounts, and tour guide maps.The following are highlights of the value I brought to AAA Northeast:☛ I augmented clients’ trust by collecting information and forwarding emergency road service to clients in a timely fashion.☛ I elevated professional skills of new team members by delivering training on roadside assistance and membership calls. Show less

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  Hilton Garden Inn

  Jan 2012 - Nov 2012

  Guest Service Agent/Night Auditor

  • Established friendly rapport by checking in & checking out guests, establish reservations via phone and in person, & coordinate all housekeeping requests• Responded to any guest complaints, problems, & emergencies within hotel in a fast timely manner• Collected all account information for registered guests & ensure the accuracy of posted charges to guest folios• Ran daily management reports for daytime and afternoon shift employees as well as complete all necessary paperwork for night audit packet• Participated in training new employee(s) with Hilton standards, rules, & regulations of hotel Show less

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  UnitedHealth Group

  May 2013 - Jun 2021

  As a Senior Grievance Coordinator (Medicare Part C & D) at UnitedHealthcare, I administered verbal and written complaints and requests from Medicare Advantage members for Medicare Part C and Medicare Part D. I supervised high-volume electronic medical documents for case resolution, maintain compliance with regulatory guidelines set by the Centers for Medicare and Medicaid Services (CMS).The following are highlights of the value I brought to UnitedHealthcare:☛ I played a significant role in resolving customer complaints within 30-day compliance guidelines defined and deployed by Centers for Medicare and Medicaid services while staying within 100% of time constraints.☛ I supported with planning and presenting new innovative ideas to the Grievances Department by participating and taking lead in team projects.☛ I generated optimal results by analyzing client service phone calls and delivering feedback for quality assurance.☛ I prevented inventory going out-of-compliance by overseeing late drop-in cases. Show less In this job role, I ensured strict adherence to HIPAA guidelines, when speaking with members and authorized representatives. I facilitated customers in navigating United Health Care websites and plan benefits in an efficient manner.The following are highlights of the value I brought to UnitedHealthcare:☛ I spearheaded the management of high-volume phone calls, such as 35 to 65 customer calls on a daily basis and addressing members concerns within a reasonable time period.☛ I resolved complex concerns, such as provider contract agreements and claim processing in close coordination with internal business partners.☛ I provided assistance to customers with scheduling appointments for office visits, resulting in enhancing client loyalty.☛ I planned and executed successful client service strategies and attained 100% quality in customer service department. Show less

  • Senior Grievance Coordinator (Part C & Part D)

    May 2016 - Jun 2021

  • Customer Service Representative / Benefit Advocate

    May 2013 - May 2016
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  Anytime Fitness

  May 2015 - Jun 2018

  Dance Fitness Instructor
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  Gold's Gym

  May 2018 - Aug 2020

  Zumba Instructor

  Each week, I taught a group of 40-50+ individuals in my classes with amazing music and fitness moves.

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  Crunch Fitness

  Aug 2018 - Aug 2020

  Zumba Instructor

  Each week, I taught a group of 40-50+ individuals in my classes with amazing music and fitness moves.

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  Aya Healthcare

  Jun 2021 - now

  In this role, I ensure efficient and seamless business processes and optimal client support while developing, managing, and updating core programs and services. I also create and uphold policies, procedures, best practices, and standards of care while ensuring compliance with federal, state, contractual, and departmental requirements.Selected Achievements: ☛ Optimizing workforce planning by teaming with hiring managers to determine staffingneeds in order to adequately schedule staff and recruit top talent to fill open positions.☛ Expediting onboarding of travel/external healthcare staff members by coaching and training on standard processes and procedures.☛ Ensuring the accuracy and confidentiality of new hire records and personal information.☛ Effectively managing timekeeping and payroll.☛ Increasing client satisfaction by responding to service requests, addressing inquiries, and resolving issues quickly and efficiently.☛ Cultivating a relationship to build trust and loyalty with a key client, NYU Langone, by directly overseeing their Vendor Management System (VMS), initially as program coordinator and continuing as PM. Show less In this position, I provided administrative support to the Program Management team to ensure smooth and efficient business processes and client support. This included responding to client inquiries, correspondence, scheduling, vendor relations, project management, reporting, and documentation.Selected Achievements: ☛ Ensuring the accuracy, security, and confidentiality of all correspondence and critical documentation.☛ Increasing client satisfaction by resolving issues quickly and efficiently and effectively handling escalations to ensure streamlined communications.☛ Thoroughly reviewing candidate profiles for completeness and accuracy, scheduled interviews, processed offers, and supported candidate offboarding with vendor partners.☛ Consistently delivering projects and tasks on time and according to scope through effective time management.☛ Effectively collaborating with partners, clients, and internal parties to drive continuous improvement of systems, procedures, and processes. Show less

  • Client Delivery Manager

    Sept 2024 - now

  • Program Manager II

    Mar 2023 - Sept 2024

  • Program Manager I

    Feb 2022 - Feb 2023

  • Program Coordinator

    Jun 2021 - Mar 2022