Azis Sukron

Experience

• 

  PT Infomedia Solusi Humanika (ISH)

  Dec 2016 - Dec 2017

  Team Leader

  1. Managing a team or social media agents2. Ensuring that all customer inquiries are answered well3. Ensuring that the team achieves the service Key Performance Indicators (KPI) targets

• 

  PT. INFOMEDIA NUSANTARA

  Jan 2017 - now

  1. Ensuring and maintaining the achievement of the KPIs2. Evaluating and monitoring the Key Performance Indicators (KPIs) of each department3. Ensuring there are no issues from clients and following up on their needs or issues4. Provide insight to improve business 1. Improvement dan insight to operation 2. Creating strategies and planning for social media services3. Evaluating the achievement of KPIs for the entire team and services 1. Implementing service strategies2. Evaluating the performance of team leaders and agents according to the KPI targets

  • Service Performance

    Apr 2021 - now

  • Quality Improvement Analyst Supervisor

    Mar 2019 - Oct 2022

  • Operations Supervisor

    Jan 2017 - Feb 2019