Afnan Syed

Experience

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  Autometa_smart living

  Jan 2019 - Feb 2019

  Internship

  ● Define, develop, and execute test engineering tasks, which include reviewing product requirements and analysis, executing test plans and test cases, monitoring and analyzing test results, and defining and compiling test metrics.● Collaborated with senior management on multiple functions including customer success and finance, increasing survey submissions from 60% the previous month to 75% by identifying the pain points of customer feedback.● Interact with technical teams and business users to identify and share test information and procedures. Analyzing the inventory data via Spreadsheets and Excel sheets and submitting reports regularly. Show less

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  BYJU'S (Think & Learn Pvt. Ltd.)

  Nov 2019 - May 2022

  Product Specialist

  ● Generate reports on CRMs like Salesforce, Leadsquared, Freshdesk, Ameyo, and Excel on common sources of technical issues or questions and make recommendations to the product team and interpret a database of about 800-1500 students and analyze results for desired parameters. ● Collaborate with senior management to analyze business processes and communicate feedback to other team members and management ensuring that their technical and academic issues are solved promptly by providing solutions for about 50+ clients.● Managing competing resources and priorities with regular checks on deliverables by effectively communicating the insights and plans to cross-functional team members and content management via Excel sheet or using data visualization tools like Tableau and writing SQL queries for the tickets raised after gathering critical information from meetings with various stakeholders and producing useful reports by working closely with clients, technicians, and managerial staff through effective communication. ● Providing leadership, training, coaching, and guidance to junior staff and handling their escalations, and providing resolutions promptly to ensure stakeholder faith retention which resulted in 92% positive feedback from customers.● Conduct meetings and presentations to share ideas and findings to document and communicate the results of the data analytic efforts by creating dashboards to monitor deliverables and ensuring timely completion of projects to provide end-to-end data-driven project management. Show less

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  TruckBook

  Dec 2022 - Mar 2023

  Product Management

  Product management intern

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  Strides

  Mar 2023 - Aug 2023

  Tableau Developer
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  Arcolab Private Limited

  Aug 2023 - now

  An Entity of Strides

  • Associate : Tableau developer / Business Analyst

    Mar 2024 - now

  • Tableau Developer / Business Analyst

    Aug 2023 - Mar 2024