Carlfred Anderson

Experience

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  JR CRICKETS

  Feb 2011 - Mar 2013

  General Manager

   Led business operations for all logistics around restaurant management, consistently delivery above required metrics Created and managed schedules for the entire restaurant team of approximately 30+ staff members Managed the profit and loss (P&L) results including labor, food cost, and semi-variables Received an average 98% on health inspections through a consistent adherence to policies and procedures Ensured the facility and equipment were maintained to company standards daily Created and implemented developmental training for the team, as well as point of sale training procedures Analyzed sales, labor, inventory, and controllable expenses and took corrective action to achieve sales growth targets Maintained financial integrity by monitoring cash control procedures, security procedures, and bank deposits Conducted performance appraisals, took disciplinary action, and motivated under-performing team members Show less

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  EBENEZER BAPTIST CHURCH

  Mar 2013 - Apr 2019

  Food Service Manager

   Managed the facilities team of 6 to provide training, supervision, and professional development Programed key cards for new staff and setup audio and video equipment in designated rooms Installed printers, fax machines, and telephones in designated offices Troubleshooted event equipment, acting as the subject matter expert for technical issues Planned and assigned daily work activities on the approved schedule and set expectations for completing activities Assisted with planning and execution of preventative maintenance for HVAC, plumbing, and electrical systems Prepared the annual maintenance budget by using cost estimates for scheduled work Facilitated the on-boarding process and training for new employees to provide guidance towards skill set growth Coordinated and managed catering, floor plans, and menus for all events Conducted training on protocols and inspections to ensure excellent quality for health inspections Managed all aspects of food and beverage dining operations Show less

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  TGI Fridays

  Apr 2019 - Nov 2020

  Manager

   Managed staff of 15 in daily work assignments to maximize productivity and sales Quickly grasped the business acumen to include all menu items, service techniques, and guest interactions Developed and maintained exceptional customer service standards Utilized technology skills to ensure servers and bartenders sales were accurate to collections Conducted inspections to ensure excellent quality for EcoSure Inspections and Health Inspections Lead all point-of-sale training for employees including payment transactions and troubleshooting Provided troubleshooting support with software upgrades to the POS system Managed the hiring process for potential employees including interviewing and onboarding Show less

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  Chick-fil-A

  Nov 2019 - Dec 2020

  Area Manager

   Managed total operations of the chick-fil- a restaurant daily Maintained an understanding of each key position in both the front and back of the house Managed and developed training for a team of 20+ employees Created and implemented new policies/procedures for employees Maintained food safety protocols to ensure consistent quality food Executed quality customer service and satisfaction to increase profitability Utilized technology skills to ensure financials match the daily sales Show less

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  Chick-fil-A Corporate Support Center

  Jan 2021 - now

   Managed product showings and tastings for a $5 million project Collaborated with the sensory team on food evaluations to support facilitating menu development projects Assisted with off-site Central Location Testing Trained new employees on procedures and policies Assisted with planning and logistics for events, photo, and video shoots Conducted trainings on new equipment including cleaning and sanitizing Led major initiative for new menu items by evaluating new items and new packaging  Collaborated with field team to examine issues for operations and to provide resolutions Served as the subject matter expert (SME) for food service projects and operations Show less

  • IT Analyst

    Mar 2023 - now

  • Menu Development coordinator

    Jan 2021 - now